Craig's Pianos & Keyboards
Google rating
4.7
Ratings counted
63
Are 1 or 2 star
3.2%Around typical
The rating breakdown
2 of the 63 ratings in Google’s published star breakdown for Craig's Pianos & Keyboards are one or two star.
Against other listings in Toledo
About the same as the middle of the 16 listings in Toledo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 54 | 85.7% | |
| 4 star | 5 | 7.9% | |
| 3 star | 2 | 3.2% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Craig's Pianos & Keyboards at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Craig's Pianos & Keyboards, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Craig's Pianos & Keyboards. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Everybody has the product these days – – the only thing that can set you apart is customer service. And this was lacking in the older woman who waited on me. Condescending and rude.
I'm sorry that you had a bad experience here. Why don't you come in again and we'll have a chat. My name is Jane.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 31%
- Worked hard and fast3 · 19%
- Price matched the quote1 · 6%
Counted across the 16 four and five star reviews we have read for Craig's Pianos & Keyboards. A review can mention more than one thing.
In their own words
Wonderful service, both in store and with the delivery! I made my first purchase here only two days ago and they delivered it very quickly. Jane was friendly and very helpful when picking out the right piano for me. It was a great price and came with a 30-day warranty. I visited this place a few times as a kid but never made my own purchase until now. I can see why they have been in business for as long as they have. The atmosphere, quality of products, and employees really make for a great experience.
OMGoodness ... fantastic selection of pianos and even more incredible service from Craig, the owner. Moreover, Craig knows EVERYONE in the area who is connected to music from educators to professionals in the business. Strongly recommend dropping in to talk with him if you are interested in learning more about pianos.
Awesome place! Very friendly, down-to-earth people! Visited for my first time today and enjoyed talking to Rebecca. She invited me to play on a very nice grand in store. I came for and bought some sheet music. They have a very good selection of music books; theory, classical, pop, gospel, etc. for all skill levels.
I was very impressed with the efficiency of Craig and his daughter moving our upright piano. We have steps at the front of the house and they managed without problem. Quick turn around, too. I'm very happy with their work.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff13
- piano selection7
- books4
- sheet music selection4
- music books3
- expertise2
- acoustic2
- piano sound2
- organs2
- local store2
- owner2
What the company says about itself
Taken from Craig's Pianos & Keyboards’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Michigan six days a week, with 24-hour emergency service at competitive rates. Written appraisal”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…of quality pianos, serving NW Ohio since 1971. Craig’s Keyboards has provided grand p”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…as a great price and came with a 30-day warranty. I visited this place a few times as a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial
- superpages.comdirectory