Dahlke's Moving & Storage Inc
Moving and storage service in Springfield, Massachusetts
Google rating
4.9
Ratings counted
31
Are 1 or 2 star
3.2%Around typical
The rating breakdown
1 of the 31 ratings in Google’s published star breakdown for Dahlke's Moving & Storage Inc are one or two star.
Worked out from 31 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Springfield
2.0 percentage points higher than the middle of the 16 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 96.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Dahlke's Moving & Storage Inc at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Dahlke's Moving & Storage Inc, counted by matching the words they used.
- Damage to belongings1 · 100%
- Late, delayed or a no-show1 · 100%
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Dahlke's Moving & Storage Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had the WORST experience with my move that was 5 minutes away. I can understand delays. But, a longer than expected job should not be taken out on the next one. They arrived 20 minutes later than the window. My friend even tried to save on street parking for them but, when he called and asked where to park, he was chastising me for inadequate parking (I literally asked if I needed to get a parking permit when I booked and was told that it was unnecessary.) I was told that I needed to book a 3 hour minimum.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 60%
- Worked hard and fast8 · 53%
- Turned up when they said4 · 27%
- Careful with belongings3 · 20%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Dahlke's Moving & Storage Inc. A review can mention more than one thing.
In their own words
Mark and his team are fantastic! We were blown away with their professionalism and friendliness. Arrived on time, after quick walkthrough (we did the packing before their arrival), they started loading immediately. A well-oiled machine in motion! We left a 1,000 ft condo with three floors to a home about 10 miles away. They were completed in less than 5 hrs. Everything put in the marked rooms. They asked about placement of furniture. The guys are great! Recommend them highly!
I highly recommend Dahlke Moving & Storage. I called from out of state and was easily given a quote to move my parents. Everything was as Mark said it would be: there were no surprises. They showed up on time, were careful & efficient. I wouldn’t hesitate to use them again.
Mark was awesome, can't say enough good things about him! He was very helpful, communicative and superior attention to detail. Would definitely recommend him!
Very happy with my experience with Dahke Moving and Storage today. From the initial consultation with Cindy to the 3 man team of movers, all were professional, knowledgeable and courteous. These guys know what they're doing, they work together like a well oiled machine. Less than 45 minutes later they were done. The fee was fair and work was done much faster than I thought possible. Most importantly, they handled my Teak furniture as if it was their own. I'll be using Dahke again for the next move in a few months.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency7
- friendly staff6
- careful handling5
- efficient movers4
- care for belongings3
- polite crew2
- furniture care2
- hardworking crew2
- fair fee2
- trustworthy team2