Devon Self Storage Lowell, Massachusetts
Self-storage facility in Lowell, Massachusetts
Google rating
4.8
Ratings counted
538
Are 1 or 2 star
2.8%Around typical
The rating breakdown
15 of the 538 ratings in Google’s published star breakdown for Devon Self Storage Lowell, Massachusetts are one or two star.
Against other listings in Lowell
About the same as the middle of the 14 listings in Lowell we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 501 | 93.1% | |
| 4 star | 17 | 3.2% | |
| 3 star | 5 | 0.9% | |
| 2 star | 3 | 0.6% | |
| 1 star | 12 | 2.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Devon Self Storage Lowell, Massachusetts at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Devon Self Storage Lowell, Massachusetts, counted by matching the words they used.
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Devon Self Storage Lowell, Massachusetts. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called to get a storage quote and the representative I spoke with was extremely pushy. She gave me a price and immediately asked for my card number without giving me a chance to ask questions. When I said I’d check with my husband and call back, she pressured me to “ask him now” because “there’s only one left.” It felt very high-pressure and uncomfortable.
Thank you for sharing your feedback. We’re sorry to hear about your experience and regret that we didn’t meet your expectations. At Devon Self Storage, we strive to provide the best service possible, and we take your concerns seriously. … More
The worst service. When my brother passed away i went there a week later and they said the account is past due. I told them what happen and they didnt care they wanted thier money. Well i couldnt get thr money to pay for that month so the auctioned my brothers things off. So not fair. My mother is very upset. They really couldnt let me get his stuff its wrong he was never late on his payment until he was no longer with us. If anyone knows who bought this unit and has is stuff let me know please it was unit c222.
Unfortunately i had to come back and edit the good review. I signed up for a promo that stated 1st months free but 10 days later im having to pay already. When i questioned it i was told thats the way it works and its pretty much tough luck if i dont like it. I feel this is false advertisement as i should not have had to pay for the next 30 day. So please be aware before signing anything as this was not explained to me. Oh and the gate dont work either.
Thank you for your 4-star review and for taking the time to share your experience with us. We are glad to hear that you had a good overall experience, we would like to hear more about the aspect that fell short of your expectations. Your … More
I rent 2 storage units here not the greatest place! Pretty run down! They will charge you a set price and then they raised my payments twice in the matter of months without any update or knowledge for no reason. Dead STORAGE should not be expensive and rates should NOT change at all! In the process of finding a new storage location! I do not RECOMMEND!
A1_978, we're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take … More
DONT USE. This place has 4.9 stars, so you would expect a good experience. We showed up 20 minutes ago after booking a same day rental. Even tho the hours are 9-5, there is nobody in the office and nobody is answering the phone. We can’t even access our unit and we have a U-Haul truck. Horrible and inconvenient. Go somewhere else!!!!!!!
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at [phone removed] or [email removed] so we can better understand your experience and work towards a solution.
DO NOT GET A STORAGE FROM CUBESMART on Duren ave. in lowell. They have doubled their price since I first got it. With multiple rate changes in between. When talking to the “manager” all he had to say was “CUBESMART reserves the right to increase the rent whenever they want as long as they give you 30 day notice”.
We are disappointed to hear about your experience with pricing changes. Please contact us at ([phone removed] to discuss your concerns.
They sign you up for autopsy without informing you. Debt your account- because they are short staffed and have no one in the office to receive payments- then can't fix it. …
Thank you for choosing Devon Self Storage. Would you mind reaching out to us at 888-55-DEVON or [email removed] to share any feedback that you have for us? We'd love to connect to learn how we improve your overall experience.
Price keeps going up difficult to reset passwords or even call and pay for unit for 2023 this place is far behind in the times
Thank you for taking the time to share your feedback, Jeff. Our team works hard to provide customers with the best support possible. We’d like to better understand what happened. Please reach out to us at 888-55-DEVON or [email removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 18%
- Professional and courteous1 · 9%
Counted across the 11 four and five star reviews we have read for Devon Self Storage Lowell, Massachusetts. A review can mention more than one thing.
In their own words
Shoutout cypher he’s the goat he’s killing it making sure the customers feel welcomed #GIVETHATMANARAISE
Hi, Regina. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpfulness9
- informative staff8
- ease of use6
- clear explanations4
- quick setup4
- welcoming atmosphere3
- clean units3
- efficient3
- attentive to needs2
- storage unit information2
What the company says about itself
Taken from Devon Self Storage Lowell, Massachusetts’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…across 32 different states, for over 35 years. Simply put, we know what works. Throug”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Moving supplies for purchase on-site 24/7 Video Surveillance Online bill payments”Raw text captured from the page, including any surrounding navigation.