DMAX Déménagement
Moving and storage service in Terrebonne, Quebec
Its address is in Saint-Jérôme, Quebec. It appears here because Google returns it for Terrebonne.
Google rating
4.9
Ratings counted
2,232
Are 1 or 2 star
2.3%Around typical
The rating breakdown
51 of the 2,232 ratings in Google’s published star breakdown for DMAX Déménagement are one or two star.
Against other movers in Terrebonne
About the same as the middle of the 15 movers in Terrebonne we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,123 | 95.1% | |
| 4 star | 51 | 2.3% | |
| 3 star | 7 | 0.3% | |
| 2 star | 12 | 0.5% | |
| 1 star | 39 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is DMAX Déménagement at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for DMAX Déménagement, counted by matching the words they used.
- Price rose after the quote2 · 25%
- Damage to belongings2 · 25%
Counted across the 8 one and two star reviews we have read for DMAX Déménagement. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
BEWARE OF DMAX Final price $1000 more than the quote, even though no changes were made between the two quotes. Furniture was broken (3 items) and there was no compensation. They didn't follow instructions. Worst move ever! Moving from the South Shore of Montreal to the Laurentians I had been packing my boxes for 4 months. Everything was neatly stacked in the garage to help the movers. They laughed when they saw how prepared I was, saying it would be easy.
This does not reflect our standards. We take care to follow customer instructions and protect goods. Our return offers did not meet your expectations, but they were aimed at rectifying the situation quickly. Thank you, and your feedback is taken very seriously.
My star rating goes to the only team member who did their job properly. The other two took twice as long as necessary. For example, someone came to give me a bar to close off the space where the stove was placed against the wall. I received three estimates. The first was around $875. I contacted the company after carefully filling out the form to ensure all my items were included, as neither of the two online options allowed me to specify the number of boxes. They told me it was a furniture move only.
Hello. It's clear you had a bad experience, and that's unfortunate. First, yes, we provide estimates to the best of our knowledge, but the final price depends on what actually needed to be moved. This is clearly stated in the documents you … More
The moving service was fine, except the quoted price was significantly exceeded. For a move that was supposed to take a maximum of 2-3 hours (from Sainte-Sophie to Prévost, a roughly 12-minute drive), the team took 30-45 minutes to eat with the belongings in the truck before unloading them in Prévost, and we were charged for this time because they never stopped the timer. It was never mentioned in the quote that we would be charged for the time the movers took for their lunch break.
Hello, Thank you for taking the time to leave a comment. However, we cannot find any record under your name in our system, which makes it difficult to verify the … More
SUPER EXPENSIVE charged me $1200 to pack 9 boxes and another $1000 to move two freezers, a table and some boxes about 30km. Then just tossed stuff in storage so now I have to go and reorganize to fit my roommates stuff. Very disappointing would not recommend
Hello Mrs. Pelckmann, thank you for your comment. To clarify: 32 boxes were used for your packing, not 9. As per your contract, the rate charged also includes our team's travel time from Saint-Jérôme to Mont-Blanc, round trip, which accounts for 2 hours, a significant portion of the hours billed…
They blocked my parking space for hours, even though I was told it would only take 45 minutes, and never came to tell me they'd finished moving so I could get my parking back, despite their promise to do so, since I graciously agreed to let …
Hello. I am truly sorry that our trucks caused you harm and that you almost paid a fine. We invite you to contact Rebecca at our office at [phone removed] so we can identify the movers involved and provide the necessary training to the driver.
If I could have… there wouldn't be a single star. Broken furniture… the team leader, unable to say hello, doesn't know what the word "Fragile" written in red means. The company owner was kind, but the damage was done.
We used DMAX's services to complete our move. I would first like to emphasize that the team present on moving day was extremely courteous, professional, and pleasant. Their attitude deserves recognition. …
Hello Mr. Boyer, thank you for your feedback. We are pleased that the team on site met your expectations. The case remains active and, as discussed, we are still awaiting the requested submissions and supporting documentation to fairly assess the claim. Sincerely.
Terrible moving experience. The company gives quick, inaccurate, online estimates without doing the proper checks, which in my case resulted in a final bill paid being >>200% of the …
Hello Ms. Desjardins and Mr. Blaise. I am truly sorry to read this, and I find your comment very unfair after all the explanations and efforts we made to resolve this situation. However, I completely understand that the billing upset you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 47%
- Professional and courteous5 · 29%
- Turned up when they said2 · 12%
- Careful with belongings1 · 6%
Counted across the 17 four and five star reviews we have read for DMAX Déménagement. A review can mention more than one thing.
In their own words
Recommended by a friend, without hesitation, I also highly recommend this moving company. Mathieu, Mario, and Sonny were punctual, courteous, efficient, professional, and pleasant. They took great care with the furniture. Thank you to the entire team and the administrative staff.
Excellent service, they are careful with the furniture. They pack it very well and they are quick. I would like to thank Cynthia, Simon and Jason.
Ms. Deschambault, we are delighted that your move with DMAX Moving met your expectations. Our movers sincerely thank you for your trust and appreciation!
The move went perfectly! Cynthia, Denis, and Mathieu did an excellent job. They were efficient, courteous, patient, and very meticulous despite the rather sweltering weather. I wouldn't hesitate to call on DMax again for my next move.
Ms. Gignac, Thank you so much for your excellent feedback and for your continued trust in … More
A wonderful experience with Thomas, Jason, and Sonny! They were efficient and organized. They took good care of my belongings and checked in with me regularly. I really appreciated it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- moving team91
- efficient movers81
- stress-free move35
- furniture protection30
- no breakage23
- fast moving21
- pleasant move20
- careful packing14
- attention to furniture8
- respect of deadlines8