Downtown Storage
Self-storage facility in Grand Junction, Colorado
Google rating
4.8
Ratings counted
47
Are 1 or 2 star
4.3%Around typical
The rating breakdown
2 of the 47 ratings in Google’s published star breakdown for Downtown Storage are one or two star.
Worked out from 47 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Grand Junction
1.5 percentage points higher than the middle of the 16 listings in Grand Junction we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 43 | 91.5% | |
| 4 star | 2 | 4.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Downtown Storage at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Downtown Storage, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Downtown Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
One of the worst places I've ever been to my life to store your belongings they were very rude unprofessional and racist and that's not forget false advertising do not store your stuff here by all means they just kick me out of my unit tonight because I was there rearranging my belongings and next thing I know they're telling me I have to vacate the premises because I'm I'm there after hours when they advertise online that they are open 24 hours do not rent from downtown storage they are a rip-off!!!!!!!!!!
Dear Mr Hay. Thank you for the review. It seems you've left this review at the wrong storage facility as we've never had the privilege of having you as a customer.
Wish I could leave 0 stars!! A total scam and con artist. Gave my unit away then allegedly fixed it, made me pay full price for 1st month then locked my unit 10 days later!! Horrible company, strongly advise against
Hey Dan. Thank you for the accidental review. We've never had any dealings with you. We're super sorry you had issues from what sounds like our competition across the street. Best of luck.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 28%
- Careful with belongings1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Downtown Storage. A review can mention more than one thing.
In their own words
First Street Storage has excellent units, customer service and very reasonable prices. A great location that is well secured, you can’t go wrong! Owners are very easy to communicate with, friendly and kind. I highly recommend renting from them.
Excellent facility! On short notice, I rented a unit for a friend that was moving here. It was spotlessly clean, no bugs, no damage and patrolled by security and cameras. It is easily accessible with a large truck. I had an issue with …
Thank you, Trisa! We greatly appreciate your business.
Rented a spot for my motorcycle over the winter and everything went smooth. This place had month to month which I liked because I wasn't sure how long I needed it. Communication was good and everything went as planned. Thanks!
The land lord here is super accomadating. A real shirt off his own back kind of guy. We needed storage and he emptied his own stuff out of one of them to help us out when he didnt even truly have one available. I wouldn't expect him to do that all the time, but we were and are still really appreciative. Plus he plugged us in with some really good resources in the area. That helps when your not from Grand Junction! Thanks!
Absolutely thrilled to help. Thank you for the kind words!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting10
- easily accessible units5
- clean units4
- truck4
- owner3
- security2
- location2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bizapedia.comdirectory