Doyle Moving Services
Its address is in Jessup, Maryland. It appears here because Google returns it for Columbia.
Google rating
4.9
Ratings counted
661
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
9 of the 661 ratings in Google’s published star breakdown for Doyle Moving Services are one or two star.
Against other listings in Columbia
About the same as the middle of the 10 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 647 | 97.9% | |
| 4 star | 4 | 0.6% | |
| 3 star | 1 | 0.2% | |
| 2 star | 0 | 0% | |
| 1 star | 9 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Doyle Moving Services at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Doyle Moving Services, counted by matching the words they used.
- Damage to belongings4 · 50%
- Items missing or never delivered2 · 25%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Doyle Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My husband and I met with 4 different moving companies before deciding to go with Doyle. We initially went with them as they had the best quote for moving and storage, and the had wonderful reviews. We were confident the could move and store our small three bedroom house with no issues. However, things started to go wrong as soon as they showed up at our new house to begin moving our things in. It started off with obvious items that were not ours.
Hi Danielle, I am very sorry that this was your experience with us. I will definitely admit … More
Update 3/27/26 in response to reply: I *would* have pursued moving with your company if not for the illegal terms within your contract. I made your employee aware, politely requested a change, and he told me “I spoke with the owner about your request and he said no. We do over 1,000 moves a year and send the same contract to every customer we service.
Thank you for the feedback. I will be the first to admit I am not a lawyer, and it sounds like you may have more expertise in these specific legal nuances than I do. I will certainly look into those clauses and adjust our terms as needed. … More
They hit and scratched my walls badly and broke a ceiling light. Then they still charged me full price at the end. I emailed them pictures of the damages as instructed but after no response from them for hours I worried they were not going to fix my damages, so I had to take the initiative of calling them to get their single repair guy's number to set appointment. Then their single repair guy forgot we had an appointment at our first meeting, which I took time off work for. After several weeks, my walls got fixed.
Hi Sarah, We are very sorry to hear that this was your takeaway from your moving … More
When you have someone disassemble, move, and reassemble your things you put trust that they will handle your items with care. If something unexpected happens along the way that is their responsibility you expect that a professional business would own up to their errors or mistakes. This did not occur with Doyle. They proceeded to significantly damage my nearly new California king bed and night stand and then drill through the top of the kitchen table (all four bolts) when reassembling it.
Hi Steven, We have acknowledged that we did indeed have some furniture damage on this move. … More
We moved in May used this Company. Our elevator broke in the building, it was the hottest day of the year. So, they stored our things until Monday. We were on 5th floor. We paid for all this but in looking back, should have made them climb the stairs. Being nice got us stolen from. They helped themselves to my sewing supplies and expensive fabrics. Took kitchen items. But that’s not all, also expensive boots that were brand new. I’m sure there’s more, to overwhelmed to continue.
Hi Mrs. Roden, I am very sorry to hear that this is how you feel after experiencing a move with … More
Gave a list of items we needed moved to our new home and after they originally called us we never heard from them after repeated messages left. I guess they were too busy for us... Have told numerous people don't use them.. unreliable
Not very good at handling their scheduling. I booked an appointment and a deposit was taken, but they booked the wrong day. Now I'm stuck with no one to move me. Horrible service!
Hi Ms. Stuckey, I am very sorry to hear that this was your experience with us! We pride … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 50%
- Professional and courteous8 · 44%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Doyle Moving Services. A review can mention more than one thing.
In their own words
Doyle Moving Services did an exceptional job with our move. From start to finish, the entire process was seamless, professional, and stress-free. A special thank you to Alex Florenzo, who made scheduling and coordinating our move incredibly easy and convenient. His responsiveness, organization, and customer service were outstanding. We also want to recognize Nico, Jesus, and Dennis for their exceptional work on moving day.
What a great experience. Alex, Chris and the boys... along with the owner - Ryan - were great to deal with. From ordering up the services (very cool video app to build the quote and take inventory), to communication throughout the process …
I had an absolute wonderful experience from beginning to end with Doyle Moving. I worked with Alex to begin planning months ago. He was extremely helpful over the phone and answered every single question I had. His follow up calls and emails to ensure everything went smoothly the day of the move really made the process a lot less stressful for my first time using a moving company. The movers showed up at the exact time I needed them to.
From the initial walk through for estimate charges to the final piece of furniture loaded on the truck everyone was great. These guys were very professional and cognisant of our belongings, property, and needs. Although we are very pleased with services, it is recommended during the packing and loading process, that all areas are scoped to ensure belongings are accounted for.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff107
- professional movers63
- estimate36
- efficient movers28
- reasonable pricing27
- fast movers19
- careful packing17
- polite crew10
- accurate quote9
- out of state move3
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.comreviews