Fort Knox Self Storage
Self-storage facility in Columbia, Maryland
Google rating
4.8
Ratings counted
189
Are 1 or 2 star
2.1%Around typical
The rating breakdown
4 of the 189 ratings in Google’s published star breakdown for Fort Knox Self Storage are one or two star.
Against other listings in Columbia
About the same as the middle of the 10 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 170 | 89.9% | |
| 4 star | 12 | 6.3% | |
| 3 star | 3 | 1.6% | |
| 2 star | 2 | 1.1% | |
| 1 star | 2 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Fort Knox Self Storage at 2.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for Fort Knox Self Storage. A review can mention more than one thing.
In their own words
A great experience renting a storage last minute w/Kim. Super friendly and roomy clean drive up units.
Hi, Prince. Your feedback is highly appreciated. Thank you for the review!
I don’t remember when I started using Fort Knox self storage. I think it’s been about 6 or so years. Not once do I remember them hiking up the monthly rates. They were very affordable and conveniently located. I would have continued but I moved out of state. I highly recommend Fort Knox self storage. It’s a great place to house your belongings!
Hi, Javier. Thank you so much for leaving us a stellar review!
I have always dealt with the nicest people at Ft. Knox in Columbia, MD! One of the reasons we have stayed with them is that the on-site managers are always ready to assist with any questions or issues, and really seem to care about what they do! I’m very happy with this company.
Hi, Cheryl. Thanks for taking the time to share your positive experience. We truly appreciate it!
My U-Haul experience was Five Star! Kim was a fantastic ambassador for U-Haul and walked me through each step. My vehicle was almost brand new and well maintained. Thanks Kim!
Hi, Tom. Thank you so much for leaving us a stellar review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff17
- affordable rates4
- free storage4
- vehicle condition3
- efficiency3
- warm welcome2
- uhaul rental2
- secure units2
- storage unit deal2
- drop off2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- superpages.comdirectory
- yellowpages.comdirectory