Swiftway Services LLC
Google rating
4.8
Ratings counted
263
Are 1 or 2 star
2.7%Around typical
The rating breakdown
7 of the 263 ratings in Google’s published star breakdown for Swiftway Services LLC are one or two star.
Against other listings in Columbia
0.8 percentage points higher than the middle of the 10 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 243 | 92.4% | |
| 4 star | 11 | 4.2% | |
| 3 star | 2 | 0.8% | |
| 2 star | 1 | 0.4% | |
| 1 star | 6 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Swiftway Services LLC at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Swiftway Services LLC, counted by matching the words they used.
- Damage to belongings2 · 29%
- Late, delayed or a no-show1 · 14%
- Stopped responding1 · 14%
Counted across the 7 one and two star reviews we have read for Swiftway Services LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Our move was scheduled for Saturday morning, from 9-10am. I called on Friday to verify everything was set for the move and was assured they’d be here but the window would be later, from 11-12. I said okay. On move day, we did not hear anything until about 2:00pm when a mover called me. The 15 phone calls and emails I had sent that morning were unanswered and not responded to. The mover told me he was about an hour- hour and a half out still. With no other options, I said fine, we’ll see you then.
Thank you for your feedback. It is our goal to provide outstanding customer service to all of our clients. We are sorry to hear about your unfortunate experience. On your scheduled move day you were informed that your move would take … More
I had an appointment from 9-10am and the movers never showed up. I called Swiftway 8 times, left 2 voicemails, and sent 2 emails about my move. No one has called me or emailed me back. I was excited that they were able to schedule my move quickly, but I am very disappointed in the lack of responsiveness and lack of communication around my move.
As we continue to strive for excellence, we pride ourselves on going above and beyond the expectations of our customers. I was made aware that on the day of your move your driver was running late and was given a digit off from your cell … More
Of course your movers weren’t mentioned because they did a great job. You clearly looked past my review and clearly LIED. Yes, there were no lights, yes, there was an odor, and that was because the building was CONDEMNED AND THERE WAS NO POEWER WHICH I TOLD YOU WELL IN ADVANCE AND WE EVEN TRIED TO COME UP WITH PLANS TO WORK AROUND IT together. The lie though is what MOLD??? Seriously, what mold are we talking about?
Thank you for sharing your feedback. At Swiftway Services, we take all reviews seriously and strive to provide clarity and resolution whenever concerns are raised. However, we would like to address some inaccuracies in your review and … More
This was one of the worst experiences I have ever had. They brought 2 guys and one of there sons (which I was not informed of). I was able to pack up my entire town home and unload everything in the new house by the time it took them to move 10 items. I was charged not only hourly but by the item as well. What i was originally quoted was no were near the final cost. The final cost was more then double what I was quoted.
Thank you for sharing your experience with Swiftway Services, Upon investigating the details of your move, we found that there might be some misunderstanding. Our move consultant relies on the information provided by … More
I called the office and went over every single detail for about 15 minutes. I was given the rate verbally and requested an email confirmation. Nothing happened for a week, so I called again after a week and surprised to hear that they can’t honor the rate and have to increase it by 25%. Requested to talk to supervisor, the same employee came back and I get we can’t keep the rate we offered. So professional!!! Waste of time.
Thank you for sharing your feedback with us -We welcome both positive and constructive .However our quotes are given based on the information given at the time .Once the customer calls aback to add additional information ,we hen have to adjust our quotes according This is a common practice .Best…
This was our second time using Swiftway and the review is an average of our experiences. This time around we were moving out and had hired movers to load the truck. Their first job of the day took longer than anticipated and they were four …
Thank you, Kathryn for choosing Swiftway Services Moving and storage to help with your move. We're glad to hear that you were pleased with the work our team did--from start to finish.
They did good job moving but damaged some of the walls, and TV. I reached out to them regarding the TV damage covered under insurance , but did not respond. So i would say consider these while opting the service
Thank you Joe for taking the time to share your experience with us. We apologize that our service did not meet your expectations and we appreciate the opportunity to learn from this experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 33%
- Turned up when they said3 · 20%
- Careful with belongings3 · 20%
- Professional and courteous3 · 20%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Swiftway Services LLC. A review can mention more than one thing.
In their own words
We had a great experience with Swiftway. They were efficient and ensured that our items were packed carefully. The team was also very friendly!
Swiftway Services did an excellent job. Their three-person team of Mayra, Echalon, and Francis were very nice and communicative. They helped move all large items out of our house and into a pod and were strategic in doing so, not wasting any time. They wrapped everything securely and made sure not to bump/damage the house or items when doing so. Will use their services again in the future and would recommend!
The crew was punctual, professional, and handled our belongings with great care. They arrived early and worked for 12 hours straight. The team was very friendly and I would recommend them to anyone!
So glad I read, information about Swiftway Services LLL and decided to call Doubly glad Leicester was the one that answered the Phone!!! He went over step by step all the services Swiftly Services offers to seniors doing a declutter of a home like ours lived in for 40+ years. And yes I am a clutter/ hoarder type person. I can, however release things, especially unneeded paper piles. I must say I am very impressed with Swiftway Services to have someone the caliber of Leicester.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff16
- professional movers10
- local move7
- furniture moving6
- last minute move4
- careful packing3
- fast crew3
- box moving2
- office moves2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory