Eastside Storage

I have been at this place for over 5 years. It HAD great people that owned it. Now that Dave has sold it. IT SUCKS!!!!! When you call with a problem your on hold forever. They sent me a email stating they changed the rates. Come to find out they had a worng email on file so I never got the email. I got all these late fees totally over 200.00 which they received to take off my account. So I had to pay over 200 00 to get my stuff out of there. Which I'm so happy I did.

We rented unit 4 to store our things while we were between houses, for about three weeks. We returned to find standing water in the unit, and mold infesting our wood furniture. We had to throw away a lot of our stuff. Don't get unit 4. Edit: I received a courteous and professional phone call apologizing for the damage, and giving instructions how to submit an insurance claim. Unfortunately, the claim would have required photos of the unit itself, which we no longer have access to.

We have used this storage company for 4-5 years. Multiple units. They were fantastic, until they hired an outside company to manage their facilities. Trying to understand them is the first problem, they sound like an out of the country call center. Unfortunately, the problem does not end there. In addition to our current unit that we pay $235 a month for, directly out of our account every month. We were trying to add an additional storage unit to our account.

Eastside Storage has gone from a 5 to a 0 in just a few months. A management company runs the place which is out of Florida . When you call regarding a question or problem you talk to a foreign country. They require insurance which most people are covered under homeowners. After supplying them twice with evidence that I do in fact have insurance they still charged me. Had problems with trying to pay the monthly rent also. It is sad and maddening as the owners who ran their own business were nice people.

I called eastside storage and Cherryl Anima very kindly helped me rent a unit. Great customer service! Update: we stored our stuff in storage unit #4 for 6 weeks this summer, and had a horrible experience. The unit had a leaky roof and standing water in the middle of the unit. Metal rusted, our kitchen table and chairs were covered in mold, the few papers we had there got damp, cloth was damp and stinky.

It was not a good first experience. We were given the wrong code to get into the door. Took over 45 mins of talking to an out sourced calling service. Hard to understand the lady from the service. Were told we were by the wrong door when we explained several times where we were. After the lengthy time we were finally given the correct pass code. It should never take that long to give people the info needed to use a service which was paid for.

Owners are remote, got no lock still trying to have them close account been on phone with them several time , was out end of month they are trying to charge me for another. Because i haven't sent them pictures of clean unit. Never mentioned when i rented it . Scam artists.

0 stars if I could Was a wonderful place until they switched owners now you can never get ahold of any one and found all my items molded in my unit and they are still trying to charge me instead of file a claim with insurance. STAY AWAY FROM THIS PLACE.