Empire Movers & Storage LLC
Moving and storage service in Springfield, Massachusetts
Its address is in Westfield, Massachusetts. It appears here because Google returns it for Springfield.
Google rating
4.8
Ratings counted
56
Are 1 or 2 star
3.6%Around typical
The rating breakdown
2 of the 56 ratings in Google’s published star breakdown for Empire Movers & Storage LLC are one or two star.
Against other listings in Springfield
2.3 percentage points higher than the middle of the 16 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 53 | 94.6% | |
| 4 star | 1 | 1.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Empire Movers & Storage LLC at 3.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Empire Movers & Storage LLC, counted by matching the words they used.
- Stopped responding1 · 50%
Counted across the 2 one and two star reviews we have read for Empire Movers & Storage LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 43%
- Turned up when they said8 · 38%
- Careful with belongings6 · 29%
- Worked hard and fast5 · 24%
- Kept in touch3 · 14%
- Price matched the quote2 · 10%
Counted across the 21 four and five star reviews we have read for Empire Movers & Storage LLC. A review can mention more than one thing.
In their own words
Roman was super helpful when helping me schedule my move from DC to MA. He walked me through the pricing and was able to fit my stuff onto another move's truck for a very fair price. The team of movers was on time, careful, and delivered my items in a fair amount of time. Empire Movers was recommended to me by a colleague, and I would definitely recommend them to anyone who is looking for great movers in the New England area. Thanks!
Hi Bekah, we appreciate your business, kind words and sharing your positive feedback here and referring Empire Movers to others! Thanks again!
I don't think I have ever had as positive an experience with any company as I had with Empire Movers. Roman and his crew were efficient, professional, and friendly. They showed up exactly on time both days (loading and unloading days) and …
Hi Tiffany, thank you so much for putting your trust in Empire Movers and Storage and for taking time to post your thoughtful review! We’re grateful for your recommendation and are so glad we could exceed your expectations. If you ever need us again, we’ll be here to help!
The Empire Movers team was amazing to work with. They helped me with an interstate move, that also required about a month of storage. The communication and logistics throughout the move were perfect. I really appreciate how easy it was to work with Empire Movers. All of my items were taken care of during the move. I will definitely be reaching out to Roman the next time I have to move.
Hi Bryan, thank you for your thoughtful feedback and kind words! Long-distance moves can be challenging, so we’re thrilled to hear that our entire team made your move smooth and as stress-free as possible! We wish you all the best in your new home!
My wife and I could not have asked for a smoother or more positive experience. Roman handled our move from MA to VA. His contract was straightforward -- no BS fees or other charges tacked on. He and his team were courteous, professional, and super capable at packing even our most fragile items. They created custom boxes for several of our larger, more awkward items and everything made it to the destination intact. Seriously, nothing showed even the slightest hint of damage, they did such an amazing job!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly crew8
- promptness7
- caring staff5
- no damage4
- careful movers3
- immaculate trucks3
- last minute move3
- long distance move3
- kind movers3
- smooth moves2
What the company says about itself
Taken from Empire Movers & Storage LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…rates and are fully licensed and insured. Below are some of the services we prov”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…offer competitive rates and are fully licensed and insured. Below are some of the serv”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial
- bizapedia.comdirectory