Excalibur Moving & Storage
Mover in Santa Monica, California
Google rating
4.9
Ratings counted
41
Are 1 or 2 star
2.4%Around typical
The rating breakdown
1 of the 41 ratings in Google’s published star breakdown for Excalibur Moving & Storage are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Santa Monica
0.8 percentage points higher than the middle of the 12 movers in Santa Monica we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 40 | 97.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Excalibur Moving & Storage at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Excalibur Moving & Storage, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Excalibur Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I haven’t written a review before but this was such a bad moving experience, I felt compelled to warn others. The movers were unprofessional (to say the least) and rude. When they arrived this morning, they had a completely different understanding of what we had agreed to than I did. Ok, fine - I agreed that the contract was written a certain way so I wasn’t going to dispute what was in it.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 50%
- Professional and courteous10 · 50%
- Careful with belongings8 · 40%
- Turned up when they said7 · 35%
- Price matched the quote1 · 5%
Counted across the 20 four and five star reviews we have read for Excalibur Moving & Storage. A review can mention more than one thing.
In their own words
These guys were amazing start to finish communications were thorough estimates of time/truck space were accurate actually a bit less so we finished sooner and at a slighly lower cost than we expected which during all the stress of a move was a completely unexpected delight we were in a real time crunch and they accommodated us in so many thoughtful ways the crew was wonderful energetic courteous helpful hardworking we just had put new floors into the new space and they taped down protective cardboard padding they…
I cannot say enough about how happy i was with my experience they moved me from North Hollywood to Santa Monica this past weekend and it could not have been a better experience right from the get go they were extremely helpful with any questions I had while booking and up to my move date their website is also quite easy to navigate and their email team is on point for anyone who dreads phone calls they called day of to let me know when they were on their way and even arrived a little early but not so early that it…
These guys were the best. Moved me and my gf from LA to SF. Very reasonable price and extremely careful with all of our things. We had numerous vases and glassware and not a single item broken (I was honestly was expecting at least something to break)! Seriously I’m not one to write reviews or anything, but these guys are legit. I will be using them again for all my future moves.
Professional courteous and efficient made our move as easy as possible. They were conscious of protecting our valuables and loading them appropriately I couldn't believe how fast it all went the convenience combined with their competitive cost make them the best possible choice while moving. Upon arrival at our home all four movers introduced themselves politely and immediately got to work packing our entire 3 bedroom single level home took them just over an hr and it was packed well.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- truck9
- boxes6
- room5
- estimate4
- fees4
- moving experience2
- no damages2
- careful handling2
- punctuality2
What the company says about itself
Taken from Excalibur Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“…our movers are PROFESSIONALS, licensed, bonded, and insured. Excalibur Los Angeles Mov”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“PROFESSIONALS, licensed, bonded, and insured. Excalibur Los Angeles Movers is fully”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“, but all our movers are PROFESSIONALS, licensed, bonded, and insured. Excalibur Los Ang”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…of experience In home consultation Guaranteed Price All your moving needs Excalibur M”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Sat-Sun: 8am-4pm (877)557-7777 GET A FREE QUOTE Moving Service Local Move Long Distance”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews