EXCEPTIONAL
Mover in Santa Fe, New Mexico
Google rating
4.9
Ratings counted
134
Are 1 or 2 star
3.0%Around typical
The rating breakdown
4 of the 134 ratings in Google’s published star breakdown for EXCEPTIONAL are one or two star.
Against other listings in Santa Fe
About the same as the middle of the 13 listings in Santa Fe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 129 | 96.3% | |
| 4 star | 1 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is EXCEPTIONAL at 3.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for EXCEPTIONAL, counted by matching the words they used.
- Items missing or never delivered1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for EXCEPTIONAL. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Complete Waste of Money: This company was recommended to me by a close friend of mine who used them about a year ago to move a 3 bedroom 1800 sqft home. Having a very similar home, I decided to use them for a move in February of 2019. The move was literally 8 minutes away. What a mistake! I made my reservations online and then called them to confirm.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 38%
- Professional and courteous6 · 38%
- Turned up when they said3 · 19%
- Careful with belongings2 · 13%
- Kept in touch2 · 13%
Counted across the 16 four and five star reviews we have read for EXCEPTIONAL. A review can mention more than one thing.
In their own words
I had a wonderful moving experience! They moved my belongings quickly, carefully, and were very fast and so polite!! Definitely would recommend them, and would utilize their services next time I need to move!!
Exceptional Moving + Storage does all of the receiving and warehouse storage for my small business. Carlos and his team have consistently exceeded my expectations over the past four years. They are clear with communication, show care for clients' belongings, are well organized and are just generally really nice guys. Can't recommend them enough!
Guys were on time and moved everything efficiently without any damage to walls or items. Would definitely use again!
What a great company! I was nervous about moving my very fragile, very heavy large format printer but they knew exactly what they were doing and got it up two flights of stairs and down another pretty narrow one seamlessly! Super professional, super friendly and super fast. I’ll be recommending Exceptional Moving to everyone I know!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff10
- fair pricing4
- affordability3
- storage unit3
- flexibility3
- easy move2
- moving furniture2
- smooth process2
- scheduling2
- easy to work with2
What the company says about itself
Taken from EXCEPTIONAL’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…a big corporate team — we’re a local, family-run delivery team, born and raised in Santa”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial
- chamberofcommerce.comdirectory
- yelp.comreviews