U-Haul Moving & Storage of Santa Fe
Truck rental agency in Santa Fe, New Mexico
Google rating
4.4
Ratings counted
108
Are 1 or 2 star
13.9%Above typical
The rating breakdown
15 of the 108 ratings in Google’s published star breakdown for U-Haul Moving & Storage of Santa Fe are one or two star.
Against other listings in Santa Fe
10.9 percentage points higher than the middle of the 13 listings in Santa Fe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 85 | 78.7% | |
| 4 star | 7 | 6.5% | |
| 3 star | 1 | 0.9% | |
| 2 star | 6 | 5.6% | |
| 1 star | 9 | 8.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage of Santa Fe at 13.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage of Santa Fe, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for U-Haul Moving & Storage of Santa Fe. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
When i rented the van,they gave me 1 price,then i heard the manager tell her coworker that they had to give me a higher mileage rate instead of the one quoted to me,juat to go to Albuquerque from Santa fe,then i she asked me if iwanted insurance i said yes but i guess she didnt here me thats why i took the pictures
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 25%
- Professional and courteous1 · 25%
Counted across the 4 four and five star reviews we have read for U-Haul Moving & Storage of Santa Fe. A review can mention more than one thing.
In their own words
1. Make a reservation quick. 2. Suggest using credit cards or debit cards. If you pay cash, it needs extra $100 deposit. Eventually, you will get the $100 back when you return the car.
Thank you for choosing U-Haul! We strive to provide the best service, so we love to hear that you had a five-star experience at our U-Haul location.
Very professional and excellent customer service. And the storage units are awesome.
The staff here is amazing! I come here often because I am a mover and always need a truck and plenty of moving supplies. The team here is wonderful and always helps me load my truck with a smile. I highly recommend this place
Never thought much about it, but the new BIG U-Haul location has great deals on trailer rentals. Thank you
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff45
- courteous staff14
- storage7
- hitch installation5
- clean location3
- cleanliness3
- easy return2
- pickup truck rental2
- new facility2
- quality truck2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews