Extra Space Storage
Self-storage facility in Stamford, Connecticut
Google rating
5.0
Ratings counted
657
Are 1 or 2 star
0.3%Unusually few
The rating breakdown
2 of the 657 ratings in Google’s published star breakdown for Extra Space Storage are one or two star.
Against other listings in Stamford
1.5 percentage points lower than the middle of the 17 listings in Stamford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 648 | 98.6% | |
| 4 star | 6 | 0.9% | |
| 3 star | 1 | 0.2% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 0.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Extra Space Storage at 0.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 40%
Counted across the 5 four and five star reviews we have read for Extra Space Storage. A review can mention more than one thing.
In their own words
I had a fantastic experience working with Juan today. From the moment I walked in, he was welcoming, professional, and had a great personality. He made the entire process smooth and easy. Highly recommend!
We are honored to have provided you with a fantastic experience, Shanoya. Thank you for your kind words about Juan.
John Dominguez at the Stamford location was very polite and reasonable. Speak to him if you are in need of a storage unit !!
We are elated to hear about your positive experience with John! Thank you for recommending his helpful service, Joshua.
John was super helpful and easy to work with. Walked me through the storage process and am very grateful for his patience
Thank you immensely for highlighting John's helpful approach. We're thrilled his patience made your storage process smooth and easy.
John was super helpful! This location is super clean, and has a big parking lot.
We are thrilled to hear that John provided excellent service! Thanks for noting our clean facility and convenient parking, Jehan.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff34
- renting a unit15
- front office staff4
- quick and easy4
- clean location4
- lock3
- brand new facility3
- smooth transition2
- extended hours2
- access system2