Fast Masters Movers LLC
Moving and storage service in Santa Rosa, California
Google rating
4.5
Ratings counted
17
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 17 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 88.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 11.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Fast Masters Movers LLC, counted by matching the words they used.
- Price rose after the quote1 · 50%
- Damage to belongings1 · 50%
- Late, delayed or a no-show1 · 50%
- Belongings withheld over payment1 · 50%
Counted across the 2 one and two star reviews we have read for Fast Masters Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Beware. I had to give at least one star per Google. We used this company 3 1/2 years ago and had a great experience. I therefore felt confident to again call up Julie and ask her to send a team to move the same Furniture minus some very large pieces to our new home. What a nightmare, The team arrived and immediately tried to turn it into it two day move. When we declined, they became frustrated and things proceeded downhill. I could write 10,000 words and not describe it accurately.
Highly recommend! Professional, kind, considerate, responsive and wholesome people. Will definitely hire again for all my moving needs, big and small. Owners are the most down to earth, humble, and kindhearted people I’ve ever dealt with. End your search, hire these movers!!!!! Or so I thought…..definitely thought differently until the situation wasn’t rectified as promised. Sad with the outcome and won’t hire again which is very unfortunate.
Thank you!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 92%
- Professional and courteous9 · 69%
- Careful with belongings4 · 31%
- Kept in touch3 · 23%
- Turned up when they said1 · 8%
Counted across the 13 four and five star reviews we have read for Fast Masters Movers LLC. A review can mention more than one thing.
In their own words
We had the pleasure of working with Julie, Carlos, John, and Tim, and I cannot recommend them enough! From start to finish, the team was professional, efficient, and so friendly. They made the entire moving process enjoyable (never thought I'd say that). Flexibility: When I needed to change the moving times due to loading dock reservations, it wasn't an issue at all. The team was accommodating and worked around our schedule seamlessly.
Thank you so much, Jessica for the kind review. It was a pleasure working with you and we hope you enjoy your new home in LA.
Julie and Martin run a fantastic business. They are the best moving value you will find in the US. They have helped my and my family with three moves. They pack quickly and professionally. Our large furniture was wrapped and loaded very carefully in their truck. No damage or breakage of any of our items occurred. Moving is difficult but with Julie, Martin and their crew make it manageable. When I was too overwhelmed to make decisions Martin would offer the best expert advice.
Thank you Carolyn!
I needed to move my parents entire household from Cobb to Nevada. I talked to three different moving companies, and Fast Masters was the only one that was confident in moving the heavy tools & equipment from my dad‘s shop. What I didn’t realize is that they would be some of the nicest, most competent, careful, and considerate people I’ve ever had a chance to work with. They were diligent in moving both heavy and delicate items, and earned the whole family’s respect. Many thanks to Julie, Dillon, Elias, and Armando.
It was a pleasure moving your parents Doug and it was very nice working with you!
My mom needed someone to move her furniture out of her apartment, however she wanted it done professionally because she had a lot of bedroom sets and expensive things going into a storage and she didn’t want anything broken in transportation. This company definitely relieved a lot of her worries, they were time efficient and very professional. they moved everything into the storage & they stacked everything in their neatly. 10/10 would recommend
Thank you very much for your kind review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency5
- moving-related packing3
- careful handling3
- efficient team2
- fast staff2
- furniture moving2
- courteous staff2
- friendliness2
- trustworthy2
- smooth process2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial
- chamberofcommerce.comdirectory
- bizapedia.comdirectory