Federal Gateway Moving & Storage LLC
Mover in Florissant, Missouri
Its address is in Hazelwood, Missouri. It appears here because Google returns it for Florissant.
Google rating
4.6
Ratings counted
277
Are 1 or 2 star
9.4%Above typical
The rating breakdown
26 of the 277 ratings in Google’s published star breakdown for Federal Gateway Moving & Storage LLC are one or two star.
Against other listings in Florissant
About the same as the middle of the 8 listings in Florissant we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 244 | 88.1% | |
| 4 star | 5 | 1.8% | |
| 3 star | 2 | 0.7% | |
| 2 star | 3 | 1.1% | |
| 1 star | 23 | 8.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Federal Gateway Moving & Storage LLC at 9.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Federal Gateway Moving & Storage LLC, counted by matching the words they used.
- Items missing or never delivered2 · 20%
- Late, delayed or a no-show2 · 20%
- Crew conduct2 · 20%
- Stopped responding2 · 20%
- Damage to belongings1 · 10%
- Claim or refund went nowhere1 · 10%
Counted across the 10 one and two star reviews we have read for Federal Gateway Moving & Storage LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would strongly caution anyone considering Federal Gateway Moving Company apart of Allied Companies. Within 12 hours of our interstate move, I discovered that my wedding ring and 3 other sentimental rings were missing. I immediately reported it to the company, and when our shipment was delivered, the jewelry was still nowhere to be found (they were never intended to be packed). Both the driver and the move administrator assured me that this would be handled through the claims process.
We're sorry to hear that you remain disappointed with your moving experience. We understand how upsetting it would be to discover that valuable and sentimental items are missing. … More
I was extremely disappointed with our recent experience with Federal Moving out of St. Louis. We were called with start times for both loading and delivery, loading they were 30 minutes late plus they forgot to schedule the loading crewing, the delivery started 4 hours late. Once the delivery started it appeared to be going well however one of the drivers started rushing the crew because he had somewhere else to be,(remember they were 4 hours late), the last load was all dumped in the garage, there was not reading…
Dawn, we regret you had a less than great experience with our team. We reviewed with our local manager and understand you have been in contact with them. We will work to improve our service for future customers. We do hope you are enjoying your new home.
I chose Allied (Federal Companies) for my cross country move because I had used them 3 times before. I had a virtual consultation to determine the size of the move due to COVID. They underestimated the size of my move so it did not fit on their truck putting me in an "overflow" situation. This required Federal Companies to move my items from my storage unit to their storage unit. I planned my move months in advance so that I would receive my items in the time frame that my husband and I had allotted off of work.
Samantha, we regret our service did not meet your standards and that you experienced damages. We will review with our local manager, dispatchers, and claims department to see how we can assist. Thank you for taking the time to leave your feedback.
***IT TURNS OUT ROCK BOTTOM HAS A BASEMENT ** This was the worst delivery experience I've had, though not sure if it counts because the movers threw a temper tantrum and left without delivering my items. They pulled up in an Enterprise rental truck. No 30 minute notification at all - even though driver stated he called before arriving, which is simply not true; they called while parked in my driveway.
I'm very sorry to hear about this delivery and the unacceptable behavior you described. The failures you reported, including missed notification, false claims about knocking, rude and accusatory conduct, and handling your child's furniture … More
Been waiting on my delivery since Monday. Tuesday they told me that I refused my delivery which no one called or came to my house. Wednesday the assured that my package would be delivered and installed Thursday between 12-4 and still nothing. Talk to someone at and they said they would call me back. The office closed at 5 so I haven’t gotten my call yet. Updated, someone called and said their truck was down and they will be delivering my package tonight.
We're very sorry for the delay and the incorrect note that you refused delivery — that is unacceptable. I have escalated this to our dispatch and customer care teams to locate your package and arrange delivery and installation as quickly as … More
I do not recommend. We used Allied for a move from Missouri to Colorado. When our items arrived in Colorado, we were told that only half of our shipment had made it to our new address (no one told us this prior that our shipment would be split into two deliveries). We are now going on a week PAST our delivery window (3/16-3/25) with absolutely no correspondence from Allied on when the rest of our items will arrive. Have they lost our items or are they stolen? They will not tell us!
We're very sorry your move has been handled this way and understand how upsetting it is to be missing part of your shipment with no updates. We take missing items seriously and will escalate this immediately—please contact our claims/customer service using the phone number on your delivery…
Been trying to get my package since Monday, finally got it delivered last night and they didn’t assemble it. Call today and no one has gotten back with me. This is the worst service I’ve ever had with a delivery company and this is how they dropped my furniture off
JeVon, I'm very sorry your furniture was delivered without assembly and that no one has returned your call. This is unacceptable, and I apologize for the frustration this caused.
Federal Companies- St. Louis had my order for 14 days before calling to even schedule delivery. Once they finally called me, they weren't able to deliver for 2 weeks. And they only had ONE option of a day they could deliver. Our daughter …
Hi Bailey, we are working to deliver your items as quickly as we can, within the terms of the distribution contract set up with the company who sold you your items. We're sorry we aren't able to deliver sooner, but I know our team will contact you if a different timeframe becomes available.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 30%
- Turned up when they said2 · 20%
- Professional and courteous2 · 20%
Counted across the 10 four and five star reviews we have read for Federal Gateway Moving & Storage LLC. A review can mention more than one thing.
In their own words
I was super pleased with the movers, they were very polite and packed everything very thoroughly. Nothing was broken!! A couple of pieces of furniture was nicked up, which is expected but nothing that couldn't be fixed up. Overall I would hire them again!
Thank you so much for the kind words, Jovan. We're glad the crew was polite and thorough and that nothing major was broken. We're sorry about the minor nicks and appreciate your understanding. We look forward to helping with your next move. If you need anything else, please reach out.
Keith was fantastic. Came early so we didn’t have to pull around stuff in the dark. Quick assembly. Highly recommended.
Thank you for your positive feedback! We're thrilled to hear that Keith provided you with fantastic service and made the assembly process smooth and straightforward. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
Kieth and his helper did a wonderful job. Showed up on time and assembled everything for us.
Thank you for your feedback, Pat! We're thrilled to hear that Kieth and his helper provided timely and efficient service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff33
- efficient staff17
- unloading11
- hardworking staff6
- easy move4
- cooperative team3
- courteous drivers3
- move coordinator2
- early arrival2
What the company says about itself
Taken from Federal Gateway Moving & Storage LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…customer service is top-notch! For over 110 years, Federal Companies has been elevating t”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Award-winning Allied Van Lines agent Licensed & insured 110+ years of moving indu”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Allied Van Lines agent Licensed & insured 110+ years of moving industry experienc”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…have to say. You can check with the Better Business Bureau and FMCSA to see if any complaints have”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…residential and commercial clients since 1913. As an Allied Van Lines agent, we take”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…is climate-controlled and monitored 24 hours a day. The safety of people and protection of”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Careers Call 855-506-9590 Contact Us Free Estimate Our Locations Chicago Central Illinois”Raw text captured from the page, including any surrounding navigation.