Five Stars Movers
Moving and storage service in Newton, Massachusetts
Google rating
4.3
Ratings counted
308
Are 1 or 2 star
16.9%Well above typical
The rating breakdown
52 of the 308 ratings in Google’s published star breakdown for Five Stars Movers are one or two star.
Against other movers in Newton
16.9 percentage points higher than the middle of the 12 movers in Newton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 243 | 78.9% | |
| 4 star | 9 | 2.9% | |
| 3 star | 4 | 1.3% | |
| 2 star | 6 | 1.9% | |
| 1 star | 46 | 14.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Five Stars Movers at 16.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Five Stars Movers, counted by matching the words they used.
- Price rose after the quote2 · 20%
- Damage to belongings2 · 20%
- Items missing or never delivered1 · 10%
- Late, delayed or a no-show1 · 10%
- Belongings withheld over payment1 · 10%
- Crew conduct1 · 10%
- Booked by one company, moved by another1 · 10%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for Five Stars Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in Boston they tried to add charges after everything was already packed up. Only when I said "ok bring everything back up then" did they meet me on the middle with a fair resolution. I put my stuff in storage until I had an address in my new location and once I had a delivery address I tried for a few months to get on a truck but communication was poor.
If I could give 0 stars I would. Company was unresponsive. Items were picked up in May and did not arrive until July completely damaged (either burnt beyond use or did not arrive at all). Offered $900 for my items worth over $20K. Requested a refund of my move and was denied the refund. I spent over $5K and waited 4 months to have my items arrive damaged. I have been trying to get a refund since July and it seems like the company is too busy to address the complete loss of my household items.
We deeply regret hearing about your experience and sincerely apologize for the challenges you’ve faced during your move. We understand how frustrating this must have been for you, and we want to make it right.
They overcharged me. Over the phone Chris told me he thought it would take 5-6 hours to move my items at $185/hr but if it was less time, I would be charged only for the time it took. I thought he way overestimated for the amount of stuff I needed moved (1 sofa, two mattresses, two dressers and a peloton moved 5 miles down the street). They took a $185 deposit for one hour of work.
Hi, Jillise! We're sorry to hear about your experience. We prioritize providing excellent service and love the opportunity to make things right. Please reach out to us directly so we can address your concerns. Thank you.
Our move was subcontracted out to this company by American Van Lines. Our stuff was picked up over a month ago and we only recently learned that not only did our point of communication have inaccurate information for the past month on what …
If your thinking about doing these movers don’t I had an very bad experience that come anytime they want and very rude to paying customers and also like I said I don’t recommend this company to anyone bad for business never again and also …
Hi Jamila, We did a move for your mother Gwen Flowers. I have spoken at length with the crew regarding your move. As you know the estimate that you were given was based on the items listed provided by your mother. When the crew arrived the actual inventory was double the amount listed .
Following up on my last review - our TV was smashed due to improper handling, along with some damage to a few larger items (scratches, dents) and I was instructed to place a claim. The claims policy that I agreed to was $0.60 per lb per …
I called to inquire about pricing and was abruptly hung up on mid-conversation. As a project manager with connections to several new apartment communities, I understand how important professionalism and prospect engagement are in this …
Hi Alessa unforntatly we dont offer the service that you are looking for. As I explained over the phone we aren’t able to do mini moves within the home as we have a set minimum. The services we offer are for full service moves from one home to another. I apologize for any confusion
This company is the epitome of lack of communication. The sales person that calls you to set up the move tells you completely different things than the movers that pick up as well as delivery your items. No one knew who worked for the …
We are very sorry to hear that your moving experience was not great. We are working very hard to improve our communication with our clients. Thank you very much for your feedback.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 53%
- Professional and courteous5 · 33%
- Careful with belongings4 · 27%
- Turned up when they said2 · 13%
Counted across the 15 four and five star reviews we have read for Five Stars Movers. A review can mention more than one thing.
In their own words
Movers were on time, efficient, respectful and reasonably priced. Even though I underestimated the size of the move they were accommodating, helpful and reasonably professional. Great with fragile items. Even helped hang the tv at the new house. Highly recommend
Thank you for your outstanding review, Stephen! We're delighted to hear that our movers arrived on time, worked efficiently, and treated both you and your belongings with respect. We're especially glad we could accommodate the … More
My realtor recommended Five Star movers to us and they absolutely did a 5 star job, Erica made settings the appointment easy and without any headaches. The movers Gustavo, Orlando, and Robin were careful with all our belongings and had our whole move done in 6 hours! Couldn't be happier!
Thank you for the wonderful review, Austin! We're thrilled to hear your realtor recommended our team and that we lived up to the Five Star name. It's great to know Erica made the scheduling process easy and stress-free, while Gustavo, … More
This moving company has been a DREAM to work with! My business center in Fall River had to close down and we needed a moving company to move over 1500 square feet of furniture in a month to Pennsylvania, Texas, and North Carolina. I started working with Chris on pricing and he was the most affordable, most efficient, and proactive representative I worked with after calling four other companies. Their prices came in at a minimum $2000 less than the four other companies I called.
Thank you for such an amazing review, Princess! We're honored that our team could help with a project of this scale. It's wonderful to hear Chris provided responsive service and a competitive solution, while Gil, Gustavo, and the crew … More
I would give Five Stars Movers 10 stars if I could because they were twice as good as I could have hoped. This local company was by far the best part of my cross-country move! Toni and his team were professional, friendly, fast and caring. They helped me out when I was in a jam between a broker and a carrier, and they couldn't have been more courteous, respectful of my belongings, and generous with their time. I highly recommend Five Stars Movers for storage and moving services.
Thank you for taking the time to share such an incredible review, Susan! We're honored to have been part of your cross-country move and are thrilled to hear that Toni and the team exceeded your expectations. Providing professional, … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff9
- professional movers7
- efficient crew7
- furniture moving4
- ease of process4
- hidden fees3
- careful movers3
- cross country move2
- affordability2
- secure wrapping2
What the company says about itself
Taken from Five Stars Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…expert loading and unloading of insured trucks, and careful packing in sturdy b”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…of moving experience. We’re locally and family-owned, so you always get personalized service”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“MA Skip to content (617) 787-2800 Free Quote - Local & Long Distance (617) 787-2”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Movers — Providing Hassle-Free Moves Since 2005 Bringing Over 30 Years of Experience to”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Free Estimates Competitive Prices Over 30 Years of Experience Free Quote - Local &”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…for all interstate moves. We are also BBB Accredited with an A+ rating. 3 What should I do i”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…is your go-to source. We’re fully licensed, locally owned, and operated, and we ha”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- homeadvisor.comreviews
- facebook.comsocial
- chamberofcommerce.comdirectory
- yelp.comreviews