Foster Van Lines, Inc.
Mover in Richmond, California
Google rating
4.6
Ratings counted
39
Are 1 or 2 star
5.1%Around typical
The rating breakdown
2 of the 39 ratings in Google’s published star breakdown for Foster Van Lines, Inc. are one or two star.
Worked out from 39 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Richmond
1.7 percentage points higher than the middle of the 6 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 29 | 74.4% | |
| 4 star | 7 | 17.9% | |
| 3 star | 1 | 2.6% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Foster Van Lines, Inc. at 5.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Foster Van Lines, Inc., counted by matching the words they used.
- Damage to belongings1 · 50%
- Stopped responding1 · 50%
Counted across the 2 one and two star reviews we have read for Foster Van Lines, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was very dissatisfied with this company. My request for information and service was never addressed. I reached out several times and no response . Bad customer service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 47%
- Worked hard and fast4 · 27%
- Turned up when they said3 · 20%
- Careful with belongings2 · 13%
- Kept in touch2 · 13%
Counted across the 15 four and five star reviews we have read for Foster Van Lines, Inc.. A review can mention more than one thing.
In their own words
We moved out of our home of 40 years, and Foster Van Lines was great from first phone call to delivery of our stuff to a storage unit across the country. We have not opened all the boxes, but everything we have seen so far has been in fine shape. David Lane was our point person for the move, and he was tremendously helpful. He took the time to talk us through how the moving process works, things we need to be aware of, potential issues, what to plan for, etc.
The movers were polite, hard working and careful with my furniture. They were prompt and put all my items in place in my new home. They notified me several times as to when they would be at my new home (aprox date, then actual date, then actual time of arrival in advance). They worked quickly but carefully. I was very pleased.
I recently moved from SF to NY. After reviewing lots of cross country moving companies, I decided to go with North American Van Lines (Foster Van Lines being one of their local agents to handle my quote, logistics, billing, etc). They are not a low price one, but I went with them because I have a baby grand piano which is my main concern and I needed a more established and relatively reputable company to give me a little bit of mental calmness, even though I knew there would be no guarantee to that.
Foster Van Lines provided a very detailed and thorough quote and the move worked seamlessly. It was great to have one contact to take care of moving my home contents and car halfway across the country! Whenever I had a question or adjustment the response was quick and professional (thank you David!!).
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- phone communication3
- kind staff3
- smooth move2
- truck2
- efficient2
- packers2
- quick response2
- fragile item packing2
- polite movers2
- caring crews2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- bizapedia.comdirectory