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Gator State Storage

Self-storage facility in Fort Pierce, Florida

Google rating

4.3

Ratings counted

87

Are 1 or 2 star

13.8%Above typical

The rating breakdown

12 of the 87 ratings in Google’s published star breakdown for Gator State Storage are one or two star.

Against other listings in Fort Pierce

This company13.8%
Typical listing in Fort Pierce2.5%

11.3 percentage points higher than the middle of the 3 listings in Fort Pierce we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
6271.3%
4 star
1112.6%
3 star
22.3%
2 star
22.3%
1 star
1011.5%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Gator State Storage at 13.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gator State Storage, counted by matching the words they used.

  • Items missing or never delivered1 · 11%
  • Crew conduct1 · 11%
  • Stopped responding1 · 11%

Counted across the 9 one and two star reviews we have read for Gator State Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMarcus R.6 months ago
These guys are straight up scammers. Was told I had to pay an additional month, when I called to move out after I had only been there for less than a month. I agreed. Then I was ASSURED over the phone that my account was closed out by the guy on the phone. They asked me to take a picture but I told them I was not there so he said he would check the cameras IN THE MORNING. That's the scam part. He did not check and the continued to bill me for a 3rd time and where set up to bill me a 4th.
Reply from the business

I’m very sorry to hear about this experience and for the frustration and inconvenience caused by the billing and communication failures. This is not the service we intend to provide and we will investigate immediately, including reviewing … More

1-star Google reviewJeff5 months ago
I had them for a few days after shopping around them seem affordable after being misleading on their Facebook marketplace climate controlled and pictures taken of the outside units. I went there everything was inside in cage link fencing. It was done over the phone when I got there I said nah I can't use this. Austin is the guy who I dealt with saying he'll fix it after months of getting charged. I got one month back calling him no answer no reply but when he wanted after I said I was going to write a review.
Reply from the business

We're very sorry to hear about your experience and apologize for the misleading listing, the confusion about unit type, and the poor communication you received. We take concerns about billing and staff conduct seriously and will investigate … More

1-star Google reviewRoss D.3 years ago
Liars and scam artists want to charge every two weeks for a monthly payment. Call to try and get clarity get glad handed lied to and give every assurance in the world and in two weeks bam!! They want another month month after month. Everyone from management to the lowest employee. Can’t even get auto pay right after reducing my wife to tears with lies and fraudulent practices I will not ever recommend in fact Run!! Spend the extra $$$ somewhere else where at least they’re truthful and competent.
1-star Google reviewJohn S.2 years ago
I have a 2021 Robalo boat I wanted to store out of the sun and away from dust normally found at an open storage facility. When i picked up my boat I found the boat was full of rust pieces from the ceiling beam along with rust spots on my boat. I called on 4 different occassions to see if the owner could correct this problem. I never received a return call but on subsequent calls the facility manager said the owners are looking into it.
1-star Google reviewTiffany B.7 years ago
I pay my bill every month, and he manages to screw it up every month. I have had to take in bank statements multiple times and he argues about it. He changes the price each month (sometimes its $20 and sometimes $30). I tried to online bank with him and he screws that up too. Im so frustrated that Im leaving now!
Reply from the business

Sorry Tiffany! New owners and management have taken over, would love to have you back.

1-star Google reviewMatthew K.6 months ago
Really sketchy business practices, they confirmed with me the move out date and then charged me for additional months afterwards. Indefensible behavior by a business - I hope others avoid working with them at all costs unless you’re prepared to pay triple what you expected to pay.
Reply from the business

We’re very sorry to hear about this and understand how frustrating unexpected charges are. This is not the experience we want for our customers, and we will investigate the confirmed move-out date and the subsequent billing. Please contact … More

1-star Google reviewChrissy B.a year ago
We have been trying to get ahold of someone for move out but of course they ignore us to get more money from us. You can’t even get a real person anymore. We got charged for an extra month that we weren’t there because no one would get back …
1-star Google review卐5 years ago
Charged me an extra month after I already cleared out my storage unit and told them to cancle my unit out and has been ignoring me ever since. Very sketchy...I would NOT recommend using them.
Reply from the business

Sorry but your profile does not seem to have an actual name, not sure if you are actually or ever were a customer. But you can gladly email us from the email on file to [email removed] and we can resolve

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast1 · 9%
  • Professional and courteous1 · 9%

Counted across the 11 four and five star reviews we have read for Gator State Storage. A review can mention more than one thing.

In their own words

5-star Google reviewTodd A.6 months ago
Great storage unit at a low cost. Extremely flexible and willing to work with the customers to make the experience as easy and affordable as possible. Have used it for small spaces and at one point most of my house was stored here. Have used many times, and will continue to be my first choice. Friendly service as well.
Reply from the business

Thank you, Todd, for the wonderful 5-star review. We're thrilled our flexible, affordable storage and friendly service have made storing easy for you and that we've been your first choice. We appreciate your continued trust and look forward to serving you again.

5-star Google reviewElizabeth D.2 years ago
My husband and I recently had the pleasure of using the storage facilities located at 6860 Beach Blvd in Jacksonville, FL. Online reservation process was quick and easy; follow-up from the onsite manager via text was immediate and …
Reply from the business

Thanks for the review Elizabeth! We are glad you enjoyed your experience!

5-star Google reviewKim A.2 years ago
I've been with gator storage since 2013 and I had GOOD experiences with the business and I recommend anyone who need a storage unit to go to Gator State storage.
Reply from the business

We appreciate you storing with us for so long Kim! We are always striving to provide the best storage in the area

5-star Google reviewpatrick R.a year ago
Awesome facility!!!! Safe, secure, reasonably priced, staff was always helpful!!!! What more can you ask for??? 10/10!!!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • cleanliness13
  • great management6
  • pay6
  • new owners4
  • safe storage3
  • location2
  • cameras2
  • no hidden cost2
  • boat storage2
  • scam2

What the company says about itself

Taken from Gator State Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “…featuring controlled access and 24/7 video surveillance for added peace of m”Raw text captured from the page, including any surrounding navigation.

Before you hire Gator State Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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