Go Store It Self Storage
Self-storage facility in Monterey Park, California
Google rating
4.9
Ratings counted
323
Are 1 or 2 star
2.8%Around typical
The rating breakdown
9 of the 323 ratings in Google’s published star breakdown for Go Store It Self Storage are one or two star.
Against other listings in Monterey Park
About the same as the middle of the 5 listings in Monterey Park we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 307 | 95.0% | |
| 4 star | 6 | 1.9% | |
| 3 star | 1 | 0.3% | |
| 2 star | 2 | 0.6% | |
| 1 star | 7 | 2.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Go Store It Self Storage at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Go Store It Self Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Go Store It Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
GOSTOREIT BREAKS THE LAW. THERE IS NO CUSTOMER SERVICE. THEY THINK YOU ARE DUMB AND HAVE NO RIGHTS. STAY FAR AWAY FROM THESE CON ARTISTS! THEY BROKE THE LAW: I rented a storage unit in January 2025. In June, they sent a letter with a 102% rent increase, effective in 30 days. Per California Civil Code 827(b)(3) , they were supposed to give a 90-day notice because the rate increase was over 10%. They were reported to the Better Business Bureau and received certified mail with response required.
We're very sorry to hear about your experience. If you need further assistance or would like to discuss your experience in more detail, please don’t hesitate to reach out to us directly.
Stoic she does not care about you or your stuff. She looks hostile I and talks to you hostile, doesn’t even say hi very authoritative. I had to leave this one but I went to a better one called self store it. I love Arthur is was so nice friendly and helpful and informative!
Hi there, we're sorry to hear about your experience. We strive to provide a friendly and welcoming environment for all our customers. Your feedback is important to us and will be used to improve our service. Thank you for sharing your experience.
June 30,2026 We have been coming here for quite a while, and when we first started visiting, the service was excellent. The place was always clean, including the restrooms, and the staff was friendly and helpful. Unfortunately, things have changed recently. There is a new employee whose customer service is honestly the worst we’ve experienced here. He never seems willing to help, has a very unfriendly attitude, and makes customers feel like they’re an inconvenience. The cleanliness has also gone downhill.
Thank you for sharing your feedback. We’ve reviewed our system and unfortunately, we’re unable to locate your information based on this review. Please contact us directly so we can assist you further.
I just started renting there two months ago, and I just received notice they are raising the price by over 33percent! Don’t trust the reviews, yes it is new, and these people aren’t legitimate! It’s a snakes way to do business, and i will be moving out. I have grad other storage units in the past, NOTHING like this! SCAM!!!!
Hi CAC, Thank you for sharing your concerns with us. We are genuinely sorry to hear … More
Nice facility. Good staff. Be careful of predatory pricing though. I was told when I signed up for my unit by the staff that the increases from the promotional web pricing could be higher after a few months. They recommend signing up …
Hi Tina, Thank you for sharing your feedback and bringing this to our attention. According to our records, we’ve been able to resolve your concerns regarding the rate increase. However, if there’s anything further we can assist you with, please don’t hesitate to reach out to us directly.
When we first started with Go Store It, it wasn't too bad. Clean facility overall (minus the bathrooms which can get horrendous) . We weren't told about an introductory rate and had the same rate for quite a bit of time. Then all of a …
Thank you for sharing your experience. Your feedback regarding rate changes and service quality is important to us, and we will use it to improve our processes. We encourage you to reach out directly for further assistance with your concerns. Thank you for bringing this to our attention.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 18%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for Go Store It Self Storage. A review can mention more than one thing.
In their own words
⭐️⭐️⭐️⭐️⭐️ I had such a great experience at Go Store It! Luis was absolutely amazing and made the entire process so easy for me. He was super friendly, patient, professional, and took the time to answer all of my questions without making me feel rushed at all. Moving and dealing with storage can already be stressful enough, so I really appreciated having someone who was genuinely helpful and had such a great attitude.
A great storage. Reliable & efficient. A place you can trust with your important belongings. Thanks Luis for the assistance on my unit!
Thank you so much for the kind words, Worldwidepat! We're thrilled to hear that Luis provided you with such helpful assistance — we'll be sure to pass along your praise to him. Knowing that you feel confident trusting us with your important belongings truly means the world to us.
I want to give a huge shout-out to Louis for providing outstanding customer service! He went above and beyond to help me find the best storage unit at the most affordable price. He was knowledgeable, patient, and made the entire process easy and stress free. In today’s economy, every bit of savings makes a difference, and I truly appreciate his help. Thank you again, Louis, for your excellent service!
Thank you for sharing your positive experience! We're thrilled to hear that Louis provided outstanding service and helped you find the perfect storage unit. It's great to know that his knowledge and patience made the process easy and … More
We have had the pleasure of dealing with the on-site manager, Liz, who is exceptionally capable and very professional. She is truly an asset to the organization. The facility is always clean and has good security.
Thank you so much, Kiba! We're thrilled to hear that Liz made such a wonderful impression — she truly is an incredible part of our team, and we'll be sure to pass along your kind words to her. It's also great to know that the cleanliness … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff151
- clean facility20
- kind staff18
- nice space7
- clear explanations7
- new facility6
- multiple units2
- easily accessible unit2
- online process2
- gate code2
What the company says about itself
Taken from Go Store It Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Bright lighting throughout the facility 24/7 digital video surveillance Packing and”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory