Good Guys Moving
Mover in Mission Viejo, California
Google rating
4.9
Ratings counted
127
Are 1 or 2 star
2.4%Around typical
The rating breakdown
3 of the 127 ratings in Google’s published star breakdown for Good Guys Moving are one or two star.
Against other movers in Mission Viejo
1.4 percentage points higher than the middle of the 13 movers in Mission Viejo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 123 | 96.9% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 0.8% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Good Guys Moving at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Good Guys Moving, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
- Belongings withheld over payment1 · 50%
Counted across the 2 one and two star reviews we have read for Good Guys Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company must have their own fake reviews!! This was an absolute nightmare experience from the begining and we are now taking them to small claims court and filing a complaint with the BBB. Not only did they miscalculate the truck size needed to move a 2 bedroom apt.(from exactly where they said they had just moved someone recently in Irvine), even when we pointed out that we didn't think the truck they brought would be large enough, walked them our home that was all packed up, it took 10 hours to load up a…
Hi Melissa, This is Alex, one of the managers and foremen at Good Guys Moving. I personally … More
If u r considering hiring these ‘good guy” movers, plz be aware n take precautions, keep all ur valuables out of sight- otherwise u may never see them again! On Jan 21st around 4 pm they spent about 30 minutes setting up my adjustable mattress and moving my old one. I was charged $670 plus 3% credits fee for half hour job, they didn’t finish for set up the app for the mattress n hurry to leave. And after they left.
On January 21st, we were originally in Newport with a three-man crew when Kenny, your boyfriend’s bodyguard, contacted us requesting same-day assistance to assemble a bed that had already been delivered to your home. We explained that a … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 65%
- Worked hard and fast9 · 45%
- Turned up when they said5 · 25%
- Careful with belongings4 · 20%
- Kept in touch3 · 15%
Counted across the 20 four and five star reviews we have read for Good Guys Moving. A review can mention more than one thing.
In their own words
Everyone was incredible and went above and beyond. This was our first time using movers and we couldn’t be more grateful and thankful. We had three movers come and they showed up on time and hustled! We lived on the third floor with no elevator and they moved up and down the stairs with purpose and enthusiasm. They were very respectful and careful while being fast and efficient. I don’t think anyone could have done the job better or more flawlessly than they did.
We had an outstanding experience with our move from start to finish. Alex came out in person to provide the quote and immediately gave us confidence that we were in good hands. He was friendly, professional, knowledgeable, and took the time to answer our questions. On moving day, Sal and his crew were absolutely fantastic. Sal did an excellent job leading the team, and Ralph and the rest of the movers were equally impressive. Every single person was kind, friendly, hardworking, and incredibly efficient.
Thank you so much for your incredible review! It was a pleasure meeting you and having the opportunity to provide your estimate in person. We're thrilled to hear that we were able to give you confidence from the very beginning.
Al's Professional Moving did a great job. Al’s crew was very professional, efficient and very hard working from start to finish. They came on time, they took their time, and they went fast without wasting time. I really appreciated the organization and respect the team showed for the whole move. They made an otherwise stressful day go smoothly and easily. Nothing broke and communication was excellent. Service overall was better than I was expecting.
The name of their company is very fitting. They were very good guys, and just as importantly they showed up on time - performed the move very efficiently, and were highly professional . We highly recommend this firm for professional moving services
Thank you so much for the wonderful review! We truly appreciate your kind words. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff15
- reasonable pricing14
- efficient crew11
- small furniture moving5
- reliable moving company4
- last minute move4
- easy move4
- courteous moving crew3
- flexible scheduling3
- quick move2
What the company says about itself
Taken from Good Guys Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“Locally Owned and Operated Licensed and Insured Residential & Commercial Movers in”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“49) 397-6333 Locally Owned and Operated Licensed and Insured Residential & Commercia”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- birdeye.comreviews
- mapquest.comdirectory
- bizapedia.comdirectory
- nextdoor.comsocial