Mercy Movers
Mover in Mission Viejo, California
Its address is in San Juan Capistrano, California. It appears here because Google returns it for Mission Viejo.
Google rating
4.9
Ratings counted
282
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
3 of the 282 ratings in Google’s published star breakdown for Mercy Movers are one or two star.
Against other movers in Mission Viejo
About the same as the middle of the 13 movers in Mission Viejo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 275 | 97.5% | |
| 4 star | 2 | 0.7% | |
| 3 star | 2 | 0.7% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mercy Movers at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mercy Movers, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Mercy Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I honestly loved the name and the beautiful truck that pulled up to help us move out our home, I’m a Christian myself and was in love with the truck and the name , I took a picture of the truck in front of the house no people in it and an Asian man working said “your taking a picture?” “Why are y you doing that?” He said it so rude and I was honestly just so happy to see their name and wanted to give them a shoutout on social media … it made me feel kinda upset , I was so happy to see the truck and give them a…
I called for a for 2 movers to unload a truck that I was driving in from the East Coast. I told them I would arrive in the area at 12 noon the following day and I wanted to see if somebody was available at 1 o'clock to off load. The …
I'm really sorry for your misunderstanding. It's unfortunate we were unable to help. For clarification we only had a morning spot available. The afternoon was already booked. We have great guys and work very hard. People always appreciate are hard work and reliable service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 45%
- Professional and courteous8 · 40%
- Turned up when they said3 · 15%
- Careful with belongings2 · 10%
Counted across the 20 four and five star reviews we have read for Mercy Movers. A review can mention more than one thing.
In their own words
We recently used Orange County Movers for our parents’ move, and the entire team was amazing from start to finish. They were professional, hardworking, careful with every item, and made a stressful moving day so much easier. The crew arrived on time, worked efficiently, and treated our parents and their belongings with great respect. We truly appreciate all their help and would highly recommend them to anyone looking for a reliable moving company. Thank you for making the move smooth and stress-free!
We had a great experience with Mercy Movers (the South OC crew)! Our two movers were professional, friendly, and worked incredibly hard from start to finish. They handled everything with care, were efficient, and made the entire moving process so much less stressful. We really appreciated their positive attitudes and excellent service. Highly recommend!
Eric and his team were outstanding throughout the move! Greatly appreciate their patience and consideration throughout the process. They handled all items with care and moved everything with professionalism. Would definitely recommend them for future moves!
The Orange County Team, Cooper and Victor, were absolutely amazing. Efficient, hard-working, courteous, and willing to help with anything. I would hire them again in a second !
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling45
- fair pricing6
- fast movers5
- last minute move3
- furniture placement3
- heavy couch moving2
- honest crew2
- zero damage2
- fast loading2
- efficient packing2
What the company says about itself
Taken from Mercy Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…stomers until the job is done. To get a free quote, to arrange your movers, or if you have”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…them from the truck. We are also fully insured so if the worst does happen, you don’t”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- yelp.careviews
- nextdoor.comsocial