Grace Moving Company
Moving and storage service in Tracy, California
Google rating
4.9
Ratings counted
53
Are 1 or 2 star
3.8%Around typical
The rating breakdown
2 of the 53 ratings in Google’s published star breakdown for Grace Moving Company are one or two star.
Against other listings in Tracy
1.7 percentage points lower than the middle of the 7 listings in Tracy we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 51 | 96.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.9% | |
| 1 star | 1 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Grace Moving Company at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Grace Moving Company, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Grace Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Some of the nicest people ever, free estimate, they were on time, loaded and unloaded quickly, great communication....however when they moved me a couple of hundred miles they damaged practically every piece of furniture I owned. Dents, dings, scratches and scuffs on my refrigerator, washer/dryer, dressers, cabinets, and my armoire was completly destroyed. Granted it was primarily constructrd of particle board, but damn! A wall in my garage was scratched pretty bad.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 44%
- Professional and courteous6 · 38%
- Turned up when they said4 · 25%
- Careful with belongings3 · 19%
Counted across the 16 four and five star reviews we have read for Grace Moving Company. A review can mention more than one thing.
In their own words
The crew was friendly, courteous and very careful with my furniture. They always sought my input and gave helpful suggestions. They moved efficiently and quickly, finishing the job much earlier than I expected. I would highly recommend this moving company.
Thank you Diane for taking the time to write us a review! We appreciate your business! Thank you for trusting in our crew!
I had Grace Moving Company move my husband’s furniture from one care facility to another and they did a fantastic job! Jacob and Casey showed up right on time and were wonderful to work with. They took the time to go make sure we had all the details right and that I understood about the insurance and extra expenses of materials before they got started. Then they carefully wrapped and moved all the furniture and in no time at all it was all set up in my husband’s new assisted living apartment.
Thank you so very much for your kind review! We are so proud of our team! This shows our team really does care! I appreciate you leaving details in the review! We are so pleased to hear you had a great experience! Thank you again for hiring us to handle your move!
I have never hired movers before but wish I had used this company in the past. From the initial consultation to move day, this company went above and beyond to alleviate the stress that comes with relocating. Vince, Pablo, Lucas, Matthew R. and Caleb were professional and respectful. They took care in packaging, loading, transporting and unloading our items. They set up everything they had to disassemble, and stacked boxes in an organized fashion.
Thank you for taking the time to write us a review. We are so glad you got a chance to have a great experience with us! We are pretty blessed with such an awesome team! Thank you for the business!
I’m going through a separation so the whole process of me moving out of my house into a small apartment was hard enough, but David and Juan made it so easy. They are very organized in what they do and very careful with what was important to me, wrapping everything up and taking the time to watch the small details. They are very friendly and respectable. It was a pleasure to have them move my furniture and my personal belongings.
Thank you for leaving us a review! We thank you for trusting our team and glad they made moving less stressful!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling9
- courteous staff7
- smooth process3
- efficient movers3
- experienced crew2
- cost2
- helpful suggestions2
- move done on time2
- disassembly and reassembly2
- moving process2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- bbb.orgreviews
- yelp.comreviews
- yellowpages.comdirectory