Graf Van & Storage
Mover in San Rafael, California
Google rating
4.6
Ratings counted
9
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 9 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 88.9% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 11.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Graf Van & Storage, counted by matching the words they used.
- Belongings withheld over payment1 · 100%
Counted across the 1 one and two star review we have read for Graf Van & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hired these guys for a move to Los Angeles. When the truck arrived at my new location, they discovered it was too big to fit into through the entrance to the complex. They held my stuff hostage until I paid them an extra $400 to hire a new truck.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 50%
- Careful with belongings1 · 25%
Counted across the 4 four and five star reviews we have read for Graf Van & Storage. A review can mention more than one thing.
In their own words
Every member of the team was outstanding, professional, personable, careful, conscientious, timely, and hugely helpful. Pete, Mel, Tristan, Armondo, Jose, Jeff, Jeanie, Jack--Best moving experience we have ever had--and we have had over a dozen moves, mgc
They provided me with knowledgeable and courteous guys to help unload my truck. Also in reference to another review, I know as a mover that every moving contract has a "shuttle truck" proviso stating that there will be an additional charge if standard van line rigs can't access the pickup or delivery location and a smaller truck has to be used. This covers the cost of the rental and the extra labor charges associated with moving the items twice.
To the owners of Graf. As a van operator I would like to send my deepest thanks to your agency for how I was helped out on 7/30/16. the labor I'd schedualed for a fri move in didn't show and I was in a real bind, the ones scheduled were …
I couldn't have made a better decision in hiring Graf for my move!! I can't speak highly enough of the crew sent by Graf. Jorge and Charlie worked excellent together as a team and made the hard work look effortless, despite the rain. …
Corinne, thank you for sharing your moving experience with us. We're so glad that you are happy with the crew's hard work and efforts. We wish you all the best!
What the company says about itself
Taken from Graf Van & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…in the bay area moving industry since 1971. We started as a local family owned and”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…goods and office products. Graf is licensed with the PUC and we're Honor Member”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“PUC and we're Honor Members of the Better Business Bureau. THE QUALITY SHOWS IN EVERY MOVE WE MAK”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…since 1971. We started as a local family owned and operated moving company, joining th”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews