Herman's Transfer - Local Movers and Moving Service in Mesquite TX
Google rating
4.5
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 13 | 86.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 6.7% | |
| 1 star | 1 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Herman's Transfer - Local Movers and Moving Service in Mesquite TX, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Herman's Transfer - Local Movers and Moving Service in Mesquite TX. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My move was a relocation from one city to another that took an hour and 40 minute drive. Unfortunately, the movers damaged an item that was never discussed with me before they left my home. I reached out to JR about it, and he promised that it would be replaced. However, not only was it not replaced with the correct item, but it also took around 30 days just to receive the wrong item. When I initially brought up the replacement, JR's response was, "Oh, that thing?
Came to move my daighter on a 270.00 min charge move...my grandson had to help them one was layingg on truck floor to hot and just began....450.00 they charged....WOW JR...U DID THAT
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said2 · 25%
- Careful with belongings2 · 25%
- Professional and courteous2 · 25%
- Worked hard and fast1 · 13%
Counted across the 8 four and five star reviews we have read for Herman's Transfer - Local Movers and Moving Service in Mesquite TX. A review can mention more than one thing.
In their own words
Back when I lived in apartments I used several moving companies that all sucked for various reasons. A friend referred me to Herman's, and they showed up on time, sent experienced movers, were careful, were professional, and were transparent and reasonable with pricing. I have since used them several times over the years for both residential moving and business moving, and I have never been disappointed.
If I could give them 1,000 stars, I would! They arrived early and were ready to go. JR had his two boys helping out alongside Arthur, and they were wonderful. They took care to make sure they didn’t mess up any of my furniture. They worked quickly even after having to walk up a flight of stairs. JR was hilarious, the boys were so mannerly and helpful, And Arthur was so kind! I can’t go on enough about how great the experience was. If you’re moving, use them! You will not regret it!!!
Movers are an affordable and reliable moving company. I was surprised at how much I saved on the move, considering the quality of the service. I was also pleased that no items were damaged during the move. Highly recommend them for your moving needs!
I have been using Herman's since 1983, I am a realtor and many, many and many clients have used them and they all rave about their service, they just moved a friend to Calif. They are the best in my book...I wouldn't let anyone else move me!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers2
What the company says about itself
Taken from Herman's Transfer - Local Movers and Moving Service in Mesquite TX’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…happy and proud. Your satisfaction is guaranteed as we will give 110% to accommodate you”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Ready to Help Our moving company is licensed and operated in compliance with state l”Raw text captured from the page, including any surrounding navigation.