Hi Desert Furniture
Furniture store in Victorville, California
Google rating
4.8
Ratings counted
1,142
Are 1 or 2 star
4.2%Around typical
The rating breakdown
48 of the 1,142 ratings in Google’s published star breakdown for Hi Desert Furniture are one or two star.
Against other listings in Victorville
1.2 percentage points higher than the middle of the 16 listings in Victorville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,009 | 88.4% | |
| 4 star | 68 | 6.0% | |
| 3 star | 17 | 1.5% | |
| 2 star | 14 | 1.2% | |
| 1 star | 34 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hi Desert Furniture at 4.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hi Desert Furniture, counted by matching the words they used.
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Hi Desert Furniture. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My husband called the store tonight at 6pm asking for a bunky board and the man that answered assured him that yes they have them and they are in stock. Then the man repeatedly emphasized about a recycling fee we would have to pay when we came to get it but fine, we will pay that. They close at 7pm so we rushed over and arrived at 640 just to rudely be told that it's in the warehouse and the warehouse closed at 630. Would have been nice to be informed of that instead of the repeated fee warning.
Hello Robyn, we apologize for the interaction that occurred and misinformation regarding the warehouse hours. We do accommodate after hour pick-ups as a manager usually assists, unfortunately the manager on duty had a family emergency and … More
I canceled due to Covid after Juan said they were uncertain of my order, He told me I could and wouldn’t be charged fees. After not seeing my refund 5 months later I went in person. I was able to get the 30% cancelation fee waived and not the 6% for using my card which I appreciate. The money wasn’t the issue what I didn’t like is being treated like a liar.
We apologize about your experience with us through that process. Unfortunately, cancellations have occurred due to long wait times COVID has produced. In each case, the customer is asked to come back with the same card charged, as we do not … More
Went in and we weren't even greeted (and that that there was two employees standing there). We walked over to the mattresses and an employee that was at the door when we walked in, was standing there. I didn't get his name but he was a bald guy with glasses, a bit of a tummy. Anyways there was no customer service from him at all. He was not informative, not friendly... nothing!! His answers were short, he was acting as if we had interrupted his day. I decided to walk out and take my business else where.
Hi Busy Bee. We are sorry for your unpleasant experience. We would like a little more information about this issue and would greatly appreciate it if you can please contact our store directly at [phone removed] and ask to speak to a Manager so that we can address this issue appropriately.
We originally came in because of the great reviews, but ended up very disappointed. There was a woman with blue contacts who tried to "help" us as we were looking around. When I spent time looking at other items rather than what she was trying to direct me to she had an attitude and became overbearing. As a side note, the store smells HEAVILY of cleaning products. The furniture on the floor smelled similarly as a result.
We apologize that you had a difficult experience with our store. Our goal is to make sure our customers are happy and taken care of, our jobs are to assist customers as much as possible. We have our standards of keeping our showroom clean … More
Over priced basic looking furniture that gets shipped from Ashley furniture. Sales person was very polite, paid an extra $100 dollars for delivery and had to wait for hours to receive it. For that kind of money on top of the furniture price you'd expect to get it a lot faster.
We do apologize for the experience you received from us. We hope, in the future if you come back we can make things right for you and provide you with a professional encounter. As we strive to better our customers experiences we do appreciate your honest review.
I purchased a breakfast table with stools for $435 (small table) a day later found the exact table with stools same item number and make for $150.. what a rip off they are..they make you sign a contract if you cancel your order you will be …
Hello, Please contact our store directly because we are unable to find you in our system, not sure if you have the correct store. Thank you.
Let me start by saying I have bought furniture here before but never will again. Went here on Veteran’s day weekend to buy a new sectional. They supposedly had 15% off the lowest price. The sectional was priced at $3199 and had a $549 …
Hi Corinne Dorado. I’m sorry but the sectional on our floor was not how you wanted. You wanted to change and customize the sectional your way. Unfortunately, we were not able to absorb all the upgrades you wanted on that sectional due to the new tariff charges that already took in effect as of…
Large nice store but very expensive, i called for stock on a item which they had and when in person and was told a different price, because of that didn't buy, found better deal
Hi Pam. When you call for quotes, and if the items are in stock, the items are sold on a 1st come, 1st serve basis. If you come in days later, and we have ran out of that stock, we have to reorder it & we have to pay the new cost with the tarriff fees that were just passed down to us by the…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
- Worked hard and fast2 · 15%
Counted across the 13 four and five star reviews we have read for Hi Desert Furniture. A review can mention more than one thing.
In their own words
Adrian was patient with us, as we had many questions. As always the team was great from start to finish! Diego was very knowledgeable about each piece, and very patient with us. The delivery was flawless, friendly, and fast. Thank You Diego and Hi Desert Furniture. We’ll be back! Part II We just purchased another piece of furniture and again had an amazing experience. Thank you Adrian for taking care of us!
Thank you James for taking the time to review us and giving us those 5 stars! We appreciate your business!
Came in without any expectations, Adrian met us at the door and helped answer all of our questions. He was very knowledgeable about the furniture options in the store. He also made the purchase process super quick and painless. Store is clean with a quality layout and selection. Definitely would recommend shopping here.
Thank you, Tim, for your kind words and for recognizing Adrian's helpfulness and knowledge; we're glad you had a great experience and appreciate your recommendation!
As soon as I walked in, I was greeted and asked what I was looking for. Adrian directed me to the right area. He and Ruben answered every question I had and gave me plenty of time to consult on the phone with my family. I purchased a model …
Thank you, Viviana, for your kind words! We're glad Adrian and Ruben could assist you and make your shopping experience enjoyable. Enjoy your awesome sectional, and we appreciate your recommendation!
Great experience! Jasmine was friendly, helpful, and made the process of buying my couch easy and stress-free. She answered all my questions and helped me find exactly what I was looking for. I’m very happy with my purchase!
Thank you Stephanie so much for your kind words! We greatly appreciate your business and the 5-star review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff39
- furniture selection36
- living room set24
- bedroom set19
- recliner15
- dining room table14
- dresser5
- no pressure sales4
- mattress selection4
- mattress removal2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory
- facebook.comsocial