Hot Tub Movers - HTM
Google rating
4.9
Ratings counted
77
Are 1 or 2 star
3.9%Around typical
The rating breakdown
3 of the 77 ratings in Google’s published star breakdown for Hot Tub Movers - HTM are one or two star.
Against other listings in Milton
About the same as the middle of the 9 listings in Milton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 74 | 96.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 2 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hot Tub Movers - HTM at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hot Tub Movers - HTM, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Hot Tub Movers - HTM. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired this company to move my swim spa from Midland ON to Lindsay ON. They unfortunately damaged my swim spa bending the frame, also cracked 3 cabinet panels in the process. A 3rd party was hired to repair the damaged spa. The 3rd party …
Dear Chris, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to [email removed] with any further comments, concerns, or suggestions you wish to share.
They moved my hot tub a very short distance. Lost parts in the move and not won't respond to my husband after a week of back and forth. It's not difficult to respond to messages when you run a business or drop off parts.
Dear Dalice, Thank you for reaching out. We want to ensure that every customer is satisfied, and we’d like to confirm the details regarding your service. Please contact us directly at [email removed] or you can call us @ [phone removed] so we can look into this further and clarify any issues with…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 61%
- Worked hard and fast8 · 44%
- Turned up when they said3 · 17%
- Kept in touch3 · 17%
- Price matched the quote2 · 11%
- Careful with belongings1 · 6%
Counted across the 18 four and five star reviews we have read for Hot Tub Movers - HTM. A review can mention more than one thing.
In their own words
Excellent customer service, fast, reliable, on time , friendly and professional. I would use them again in the future. I highly recommend them.
Thanks so much for the review, Maria. It was a pleasure to work with you, and we will let the team know. Looking forward to potentially working with you again in the future.
Joni was a pleasure to coordinate and quote with. The gents who came, were communicative, quick, took care in wrapping the tub, …
Hi Jake, thanks for the 5-stars and the detailed feedback! It’s great to know that the entire process, from Joni’s initial quote to the careful wrapping and transport felt seamless. We know how important it is to have a team that is both efficient and positive, even with heavy loads.
Spot on time and handled everything with care. Surprisingly these guys were in and out in under 15 mins, it was a well-oiled machine for sure! Delivery to the new location ran just as smooth. Very reasonable price too as moving a hot tub just wouldn't be possible without the right equipment and experienced manpower. Job well done!
Chad, your kind words make our day! We’re happy to know that timing, care, and pricing all hit the mark for you. Thanks for recognizing our team’s hard work, experience and for choosing us!
I would give them 10 out of 5. My original hot tub movers canceled on me the day of. I called in desperation and panic, and not only was Joni super friendly but she did everything she could to help me. The boys came out quick, took apart my door and installed it after the hot tub was moved. They went above and beyond and I can't thank them enough!
Wow, John—your review made our day! We’re so glad Joni was able to assist and the crew could jump in when your original movers bailed. At Hot Tub Movers, we’re all about friendly service, quick action, and going the extra mile (or doorframe!).
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- hot tub moving20
- cost9
- answering questions5
- swim spa moving4
- attention to detail4
- hot tub installation3
- skilled staff3
- quick crew2
- calling ahead2
- coordination2
What the company says about itself
Taken from Hot Tub Movers - HTM’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“ERT PERSONAL SPA MOVING COMPANY THAT IS FAMILY OWNED AND OPERATED, LOCALLY FOR YEARS. Founde”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“To get started today, contact us for a free estimate or book an appointment. “ The best, the”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory