Hwy 221 Storage
Self-storage facility in Spartanburg, South Carolina
Google rating
4.9
Ratings counted
104
Are 1 or 2 star
2.9%Around typical
The rating breakdown
3 of the 104 ratings in Google’s published star breakdown for Hwy 221 Storage are one or two star.
Against other listings in Spartanburg
About the same as the middle of the 13 listings in Spartanburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 99 | 95.2% | |
| 4 star | 2 | 1.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hwy 221 Storage at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hwy 221 Storage, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Hwy 221 Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It's a nice new place, but BECAREFUL storing your belongings at this place. We had our furniture and clothing damage to due water and mold. When it rained, water got inside our unit and damaged everything that was standing on the floor. insurance they offer doesn't cover water damage. Facility/Storage management technically said it's not their problem. Insurance paid $500 flat, which didn't even cover the cost of a mattress. We had our things store there for about 4 months only.
Hi Lulu, We would appreciate the opportunity to discuss your experience in more detail. … More
Been renting for 2 years, always paid on time! First time it was late charged TWO LATE FEES … way to treat a long term client… now watch how fast i get my stuff out ! Hope the two late fees was worth losing a long term client LMAO
Hi, We would appreciate the opportunity to discuss your experience in more detail. Your feedback is important to us, and we want to ensure any concerns are addressed. Please contact us at [email removed] or [phone removed]. If the issue persists, you may also email us at [email removed] Thank you,
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Worked hard and fast1 · 8%
Counted across the 12 four and five star reviews we have read for Hwy 221 Storage. A review can mention more than one thing.
In their own words
Best storage facility in Spartanburg. Hands down. Property Mgr. Sarah is professional but with a kind heart. She drives her golf cart like JJ Reddick drives his race car. She and all the staff are outgoing and help in any way. Nothing like a 95 degree day and you get to feel that cool AC in your storage unit. That's why 221 Storage is the best. So when you get tired of baking, come get 221 climate control and chill out???? Don't see me sweating!!! Love this place!!! 5 stars!!!
Thank you for the kind words, Joel! We’re thrilled you had a great experience at Hwy 221 Storage. Providing reliable, stress-free storage is always our goal, and we appreciate you choosing us.
I found it to be a pleasant, easy and fairly quick experience. Facility is clean and appears to be as secure as one could expect. Prices appear to be comparable to their competitors. Hours of access are within reason, this makes security better as any activity after hours can only mean one thing.
Chuck Hatchette, thank you for your kind words and this wonderful review! We know there are many options out there, thanks again for choosing us for your storage needs.
Renting was a breeze. Sarah was so patient in answering all my questions on the phone because we were renting it without having ever actually been to the location. And the office person onsite, a different Sarah, was super friendly and helpful when we brought our first load. The facility is very clean and easy to unload at
Thank you for sharing! So glad both Sarahs made your rental experience smooth and that you found our facility clean and convenient.
Once again I would like to thank Sarah and Kevin for helping me get a 2nd unit since I ran out of space in my first one. It took 5 minutes. Everyone should operate a storage facility like Sarah does. UPDATE I was in need of a storage unit …
Mark Weaver, we are glad we could help assist you with your storage needs. Did you know about our refer a friend program, ask us about it the next time you speak to our team!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful manager10
- clean units6
- renting a space for our camper5
- well secured3
- new facility3
- friendly demeanor3
- unit selection2
- renting process2
- late hours2
- nice space2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory