Ian's Movers
Mover in San Mateo, California
Its address is in Burlingame, California. It appears here because Google returns it for San Mateo.
Google rating
5.0
Ratings counted
118
Are 1 or 2 star
0.8%Unusually few
The rating breakdown
1 of the 118 ratings in Google’s published star breakdown for Ian's Movers are one or two star.
Against other listings in San Mateo
About the same as the middle of the 19 listings in San Mateo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 116 | 98.3% | |
| 4 star | 1 | 0.8% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.8% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ian's Movers at 0.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ian's Movers, counted by matching the words they used.
- Booked by one company, moved by another1 · 100%
Counted across the 1 one and two star review we have read for Ian's Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I originally posted a photo with this review and talked about what a great experience we had. This was done under some degree of pressure from the staff, in fact. The head moving guy asked us to take photos of the moving experience and write a positive review on Google maps, then stood there staring at us waiting for the review to be posted, and then he asked to see it. Large fellow. It was an awkward moment.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 25%
- Turned up when they said5 · 21%
- Careful with belongings4 · 17%
- Professional and courteous4 · 17%
- Kept in touch2 · 8%
Counted across the 24 four and five star reviews we have read for Ian's Movers. A review can mention more than one thing.
In their own words
I had such a great experience with this moving company! The team was super professional, on time, and very careful with all my belongings. They made the whole moving process so much easier and stress-free. Everything arrived safely and they worked quickly but with great attention to detail. Communication was smooth from the beginning to the end, and I felt completely reassured throughout the move.
Thanks for your feedback!
Vlad, Sasha, and Madie did an exemplary job at getting our needs of moving and their appointed work done in an unexpected three hours. The men were exceedingly professional and very courteous and respectful. The contract was for $579.00. However since they completed the job under four hours Vlad had the integrity and honesty, and exemplary business acumen to only charge us $462! The pleasant experience began with my interaction with Eddy over the phone to arrange and coordinate the move.
Hi, Ronald, thanks for the review! Feels good to be on the TV Eddie.
Russ and his team did an amazing job with my one bedroom apartment local move. Russ was on time, and communicated well with me throughout to ensure everything was up to my expectation. I would recommend these movers to anyone in the area. The pricing is extremely fair! Thanks again!
Hi, Tristan! We are grateful for your support. We'll be ready whenever you need a move in Burlingame!
We really appreciate ian's company for the miscommunication.I had to utilize them again, and I will really rate them if I start they went the extra amount.And beyond of the job duty of the scope that we needed five star, please, I recommend their business here.
Glad we could help! We’re happy to hear you were pleased
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fair pricing9
- friendly movers9
- smooth move6
- small furniture moving5
- moving process4
- online booking2
- family owned2
- cost clarity2
- care for valuables2
- moving from apartment to house2
What the company says about itself
Taken from Ian's Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“Moving company, licenced and insured moving services Ian's Movers Ian's mo”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…and licensed moving company. Get Free Estimate info@iansmovers.com Email address Bay A”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…with Us is Always Easy and Fun. Moving since 2007 We want to make your move experience as”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Moving company, licenced and insured moving services Ian's Mov”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews