Inland Empire Movers
Moving and storage service in Riverside, California
Google rating
4.7
Ratings counted
770
Are 1 or 2 star
6.4%Above typical
The rating breakdown
49 of the 770 ratings in Google’s published star breakdown for Inland Empire Movers are one or two star.
Against other listings in Riverside
1.5 percentage points higher than the middle of the 16 listings in Riverside we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 697 | 90.5% | |
| 4 star | 20 | 2.6% | |
| 3 star | 4 | 0.5% | |
| 2 star | 11 | 1.4% | |
| 1 star | 38 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Inland Empire Movers at 6.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Inland Empire Movers, counted by matching the words they used.
- Damage to belongings14 · 36%
- Crew conduct12 · 31%
- Price rose after the quote6 · 15%
- Stopped responding5 · 13%
- Items missing or never delivered3 · 8%
- Late, delayed or a no-show2 · 5%
- Claim or refund went nowhere1 · 3%
- Booked by one company, moved by another1 · 3%
Counted across the 39 one and two star reviews we have read for Inland Empire Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
LADIES BEWARE!! DO NOT BOOK HERE ! There was an incident where a mover inn appropriately texted me and I tried to reach out to management and they did not care or even offer an apology for the unprofessional behavior . These people know where I live and now I am extremely uncomfortable. Please do not book here! To the owner : this is not fake , what do I win out of making a fake comment about a moving company! Not even asking for a refund or anything but ensure people’s safety .
Fake!
Great they sent 3 guys, but changes are suspect. A lot of hidden fees and nit clearance how much up front. Quoted 4 hours and turned into 8. Understood they took thier time,but so.e of my stuff was damaged. Scratches on my tables, and removed doors to refrigerator and when they put back on doesn't close right. After a long day and once everything was moved they told me the cost was more than expected. I asked twice how much and it just kept going up.
I would not recommend this company due to poor communication, scheduling issues, and questionable billing practices. We booked the move just two days in advance and paid a $75 deposit, with a confirmed arrival window of 2–3pm. However, the movers unexpectedly called at 11:40am saying they were only 20 minutes away—well outside the agreed timeframe. Because we had planned our day around the scheduled window, we were not onsite and had to rush to make alternate arrangements.
Dear Lora, We are sorry you were unhappy with your move. However, several statements in your review are contradicted by the documented records. First, regarding the arrival time, our crew became available earlier than expected after completing a prior job, and called to ask whether you would like…
Do not use these movers ! They work with third party movers and don’t take responsibility for anything that happens . They will just tell you that they can’t help because movers aren’t a part of their company . The manager Sean said he would rectify the situation by sending other movers and now is avoiding actually following through . Chose other movers ! Also the response you posted is b.s. The reason I even left a review was because I did try speaking directly with someone from your business with no response .
Dear Alexandra, We want to clarify once again that we do not use third-party movers—all of our movers are direct employees of our company. Additionally, we have noticed that this is not the first time you have left a negative review under a different account.
Inland Empire Mover's hourly rate is reasonable and movers are fast but, they did not communicate the minimum three hours or damaged claim filing process upfront. After the move I didn't notice the TV stand was damaged right away so when I tried to file a claim a few days later it was denied. In addition, movers will ask for more money if there is a heavy furniture. Overall the service did not meet my expectation.
Hi Michele! We’re sorry to hear about that and we did our best getting your move done in less than 3 hours. As we informed you in advance in the booking confirmation: “ All claims must be filed in writing within 24 hours after the move”.
DO NOT USE this company! If you do check everything before they leave. I submitted a dispute regarding my Samsung tv being damaged. Sean gets back to me and says they are not taking any responsibility when his movers dismounted my tv, transported the tv, and one of the movers helped mount the t.v. (Which the mover is lying about helping mount the tv) Sean was very rude. Talking over me, screaming he doesn’t care to me and my handy man, and offering no proof that his movers didn’t damage the tv.
Dear Julia, Thank you for reaching out. We’re sorry to hear about the issue with your TV, and we take concerns like this very seriously. After thoroughly reviewing our records, speaking with our movers, and verifying the details of your move, we respectfully disagree with the complaint and have…
Showed my movers a treadmill i needed moved first thing (by that, I mean it was literally the first thing I showed them and I asked for it to be moved first). They moved everything else and 3 hours later, they told me they wouldn't move it unless they came back the following day, which would be another 3 hour minimum. Basically, they double charge for one move. I did not have this issue when I used this same company two years ago. Is this new management?
Matthew, thank you for your feedback. We’re truly sorry to hear about your frustration with the move. To clarify the situation: the treadmill you requested to be moved was extremely large and heavy, and the initial crew was physically unable to relocate it safely due to technical limitations.
We hired this company because of the stellar reviews and the friendly customer service upon booking. They recommended three movers for our job so that's what we booked. We had a horrible experience with them yesterday. I was moving an office suite from one space to another. So, couches, desks, chairs, storage, and office supplies. No kitchen, bedroom, bathroom, etc. We had packed and labeled the vast majority of our stuff in the preceeding week.
Hi Stephanie, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. At Inland Empire Movers, we’ve been in business for over 20 years, and we take great pride in providing professional, reliable, and careful service to…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous275 · 54%
- Worked hard and fast258 · 50%
- Careful with belongings173 · 34%
- Turned up when they said133 · 26%
- Kept in touch29 · 6%
- Price matched the quote4 · <1%
Counted across the 513 four and five star reviews we have read for Inland Empire Movers. A review can mention more than one thing.
In their own words
I recently hired Inland Empire Movers for my move, and I couldn’t be more satisfied with the entire experience. From start to finish, everything was handled with professionalism and care. The scheduling process was smooth, and communication before the move was clear and timely. They kept me updated and confirmed all the details, which really gave me peace of mind. The team arrived on time, well-prepared, and equipped with all the necessary tools and materials.
Thank you so much!
These movers were the best I’ve ever hired. Kombat and his crew were quick, efficient and took care of all my belongings. They wrapped everything so that nothing would get scratched in transit. They were nice as well and had a positive pleasant attitude the whole time. If you need to move, trust me you can’t go wrong with Inland Empire Movers. A great value for honest, hardworking people!
Thank you so much!
I hired Inland Empire Movers to move to my new home yesterday and was amazed by how professional and how incredibly quick they were with moving all of my boxes, furniture, mattresses, etc. to my new home. My move consisted of picking up and loading at 3 different stops before finally off loading everything at my new house. This was all done within a few short hours! Anton and his 2 team members were so friendly, worked very hard, and were attentive to load and unload everything with care.
Thank you so much!
We had the pleasure of hiring this moving company, unsure of what to expect. From start to finish we couldn't be happier with the service received. Crew of 3 was not only professional but also genuinely respectful and attentive to our needs. They handled the entire move seamlessly, ensuring that every item was carefully packed, transported, and unloaded with the utmost care. What impressed us the most was how focused and friendly the crew remained throughout the process.
Thank you so much for your kind and thoughtful words! We’re incredibly grateful that you chose Inland Empire Movers for your relocation and even more thankful that your experience exceeded expectations.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling112
- professional movers61
- respectful staff56
- furniture protection49
- quick movers20
- careful packing16
- early arrival9
- last minute booking8
- hourly rate5
- box moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- thumbtack.comreviews