J. Bresnahan Co.
Mover in Haverhill, Massachusetts
Google rating
3.8
Ratings counted
8
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 8 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 5 | 62.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 25.0% | |
| 1 star | 1 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for J. Bresnahan Co., counted by matching the words they used.
- Price rose after the quote1 · 33%
- Late, delayed or a no-show1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for J. Bresnahan Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired these guys last year. They showed up two hours late and made rude comments about the home I was moving out of. They also added extra fees for moving items like my TVs, which I would have been happy to move myself if I had been consulted beforehand. To top it off, my TVs were scuffed during the move. Overall, these guys added a lot of unnecessary stress to what was already a difficult day. I recommend looking elsewhere.
I recently used this company for my move, and I must express my disappointment with their service. Despite having packed everything into boxes, containers, and bags – all taped and labeled – I was still charged a packing fee. Moreover, the movers didn't assist with disassembling my joint platform bed, which requires no tools and is a quick task. I had to handle this myself, including lifting and moving the mattress. The service I received felt dishonest and lacked the professionalism I expected.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for J. Bresnahan Co.. A review can mention more than one thing.
In their own words
Very professional, personable, respectful & helpful staff made the experience much less stressful than I could have imagined. I highly recommend this company!
They have moved me 3 times and contacted just recently for a possible move and joe sr. Remembered me more than 2 decades later
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fees2
- helpful staff2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory