Johnson Storage & Moving
Mover in Centennial, Colorado
Google rating
4.5
Ratings counted
448
Are 1 or 2 star
10.7%Above typical
The rating breakdown
48 of the 448 ratings in Google’s published star breakdown for Johnson Storage & Moving are one or two star.
Against other movers in Centennial
5.7 percentage points higher than the middle of the 6 movers in Centennial we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 366 | 81.7% | |
| 4 star | 23 | 5.1% | |
| 3 star | 11 | 2.5% | |
| 2 star | 7 | 1.6% | |
| 1 star | 41 | 9.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Johnson Storage & Moving at 10.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Johnson Storage & Moving, counted by matching the words they used.
- Damage to belongings4 · 40%
- Items missing or never delivered2 · 20%
- Price rose after the quote1 · 10%
- Claim or refund went nowhere1 · 10%
Counted across the 10 one and two star reviews we have read for Johnson Storage & Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not recommend!! Horrible customer service from the coordinator assigned to help during the move process, she actually left us hanging multiple times not responding when there were major issues the day of pickup. They also decided to put someone else's stuff in the first 3rd of our truck and then treated us like we had over flow when that wasn't the case. They also damaged more items than I can count. The local management team is a total joke and wouldn't even return my calls when they knew we had issues.
Our goal is to provide an excellent moving experience for all our customers. We're very disappointed that you were dissatisfied with your move. Your input is of great value to us. If you're willing, we'd like to talk to you about your experience. Please call United Customer Care at [phone removed].
Was giving one price, then had 2 additional charges sent to me. The moving team them self's were amazing. The back office is a crap shoot. Id recommend finding a local company that is upfront and honest. 3 prices over a single move 20 mins away is ridiculous. I even requested information and nothing would be sent via email. Only wanted to make phone calls. A standard sign of a company who doesn't want a paper trail to be held accountable too.
We're sorry to hear about your experience and appreciate your feedback. Please reach out to our Customer Care team at [phone removed] so we can address your concerns. We're committed to improving our services based on feedback like yours.
Cross country move CO to NC. Complete bait and switch. Booked a traditional move only to have it converted to wooden crates morning of the move. Multiple items damaged or destroyed. Once it came time to file a claim they denied half and …
Thank you for sharing your experience. We regret to hear about the challenges you faced during your move. As America’s #1 Mover®, we strive for excellence and are committed to resolving issues. Please reach out to United Customer Care at … More
I have moved 5 times in the past 7 years, all within the metro area. I hired Johnson Storage & Moving (located in Centennial, CO) for my most recent move (fall of 2020) based on my real estate agent’s advice. I have since told my agent NEVER to recommend this company again. The Johnson team moved my belongings from my house to storage (while it was being staged), and then roughly 5 weeks later, from storage to my new house. Each time, the moving team was understaffed.
Pam, this is United Customer Care Center. We're sorry to hear you have some concerns about your move and would like to investigate further. At your convenience, please call United Customer Care at [phone removed].
I don't know what others are talking about but this was the worst moving experience of my life. I hired Johnson and United to move my family from Denver to Austin. My excitement over a new job quickly fell apart when most of our things arrived damaged and some things were even stolen. United basically forced us into either a lengthy claim process or $500. Why would they do that? To get rid of you. And Johnson was of no help whatsoever except to say sorry. There are many choices for movers - pick a different one.
Thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to United Customer Care at [phone removed] for assistance.
Mixed bag. The important thing is, the job ultimately got done, but with conditions, expenses, and difficulties that were hidden from us at the outset, and ... most important: with outright refusal on Johnson's part to answer basic questions about terms when asked. The movers themselves did solid work, but the people behind the desks were not forthright or professional, and they treated us with backhanded disrespect, even though we were consistently straightforward and courteous to them.
Thank you for sharing your experience with us. We regret to hear about the challenges you faced and the lack of transparency you encountered. Your feedback is invaluable, and we are committed to addressing these issues to improve our … More
I called yesterday to see if they had availability for moving some items on Friday. They checked with dispatch and they said they were available. I called this morning and the salesman said they were out 2 weeks. I will look for a smaller non corporate business.
Thank you for sharing your experience. We apologize for the confusion regarding our availability. As America’s #1 Mover®, we strive to provide clear and consistent communication. Please reach out to United Customer Care at [phone removed] so we can address this issue and improve our service.
Worst moving company we have ever hired. We moved out of state August 2021 and everything that Lisa and Janet promised us would happen didn't. We paid for a FULL pack on a Sat & Monday with load day on Tuesday. Johnsons S&M cancelled on us …
Todd, we're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call United Customer Care at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 25%
- Worked hard and fast2 · 17%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Johnson Storage & Moving. A review can mention more than one thing.
In their own words
I have used Johnson Moving and Storage every time I have moved as an adult and highly recommend them to anyone looking for professional, reliable, and excellent service. The office staff are great, they make sure it all happens, great team, perhaps all of the work none of the glory, because the moving crew, wow! I just can’t sing their praises enough!! The guys who show up on site and do the heavy lifting are outstanding.
Thank you for sharing your positive experience! We're glad to hear that the team consistently delivers professional and reliable service. It's wonderful to know that both the office staff and moving crew have made your moves easier and … More
I highly recommend Johnson Moving. The communication from Ethan and Annie on the front end was great. They answered all my questions at every step and kept in touch with me throughout the entire process of my cross country move. The …
Our move went amazingly. Our driver handled all aspects of packing and unpacking. He personally went out and bought replacement parts to reassemble our bed when they were (temporarily) lost. Above and beyond. Johnson Storage even arranged the move of my electric car and stored it securely until we arrived a few days after the car did. I can highly recommend a move with this company.
Thank you for sharing your wonderful experience! We're pleased to hear that your move went smoothly and that our driver went above and beyond to ensure everything was perfect, including handling your electric car with care. We’ll be sure to … More
Hats off to these guys. We hired them to get a couple of commercial coolers swapped out in my restaurant yesterday and they went above and beyond in getting the old one out. It was NOT an easy task and they handled it with an incredible professionalism and they helped out way more than I could have imagined. Thanks guys!!
Thank you for sharing your experience! We're glad to hear that our team exceeded your expectations in handling the cooler swap at your restaurant. As America’s #1 Mover®, we pride ourselves on tackling challenging tasks with … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff73
- professional movers15
- courteous staff14
- moving crew5
- packing crew3
- interstate move3
- careful packing3
- cross country move2
- quick loading2
- virtual estimate2