Lile Moving & Storage
Moving and storage service in Medford, Oregon
Google rating
4.0
Ratings counted
86
Are 1 or 2 star
25.6%Well above typical
The rating breakdown
22 of the 86 ratings in Google’s published star breakdown for Lile Moving & Storage are one or two star.
Against other listings in Medford
22.3 percentage points higher than the middle of the 17 listings in Medford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 61 | 70.9% | |
| 4 star | 2 | 2.3% | |
| 3 star | 1 | 1.2% | |
| 2 star | 4 | 4.7% | |
| 1 star | 18 | 20.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lile Moving & Storage at 25.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lile Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 33%
- Crew conduct3 · 33%
- Items missing or never delivered1 · 11%
- Late, delayed or a no-show1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Lile Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We didn’t have much choice but to use Lile for our international move, as both international moving companies we worked with contracted Lile to handle the packing. Unfortunately, the experience was extremely disappointing. Despite completing a thorough quote detailing the amount of belongings that needed to be packed, only two workers were sent to pack our entire house. By around 4 p.m., they were nowhere near finished.
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your international move experience left you feeling disappointed, particularly given the importance and complexity of an overseas relocation. … More
They called to ask if I could receive my items from a move but could not give me a time or day when my items would arrive. They would not answer when I called trying to find out where my items were and did not have a voicemail to leave a message on. Calling the office did not help ether, no one answered and no one returned my phone call when I was able to leave a message. When the movers finally got ahold of me they told me a reasonable of between 9am and 10am they will arrive at my storage unit.
DON’T USE THEM. No communication whatsoever from my local sales rep in Medford, OR at Lile Moving Company. They gave me a 10-day drop off window that was planned to be broken from day 1, according to North American Van Lines. My sales rep, George Taylor, said he’d give me regular updates, but didn’t provide them unless I reached out first. Drop off was late, and they kept pushing it back a day over and over again, costing us hundreds of dollars in travel rearrangements and time off work.
Rachel, I'm sorry the move did not go as planned. For interstate moves, we are dependent on our van line (North American) for shipment of the household goods. In your … More
Very disappointing. Packing was poor boxes arrived crushed. Missing major items that were not delivered. I would not recommend them. Even the team that unpacked my household effects said that it was the worst shipment they had seen.
Hi Barbara, Thank you for reaching out. We're sorry your move did not meet expectations. Please go here to select the appropriate claims process https://www.northamerican.com/moving-resources/forms/domestic-claims-form
If you value your belongings, find someone else to move them. Much of the packing they did for us was good, but several things were jammed into boxes without padding. One box contained hand weights and glass items, and the hand weights were not at the bottom and not wrapped. The items that were packed last, as they were running out of time, were the worst. One would think that instead of doing a poor job, they would engage more help so that everything could be adequately handled.
I just recently worked with these people through people ready and I must they are very lazy on getting stuff done, all I hear is whining about they have to assemble a trampoling because they don't have the manual to put it together but yet …
Hi Brett, I'm sorry that your experience with Lile was not what you wanted it to be. I spoke with the branch manager who informed me that when you were asked to assemble the trampoline, you called your temp service manager and complained that it wasn't part of your job description.
Unfortunately this moving company really did a very poor job moving my parents. Started off by not having enough workers to pack and load their house belongings. Then apparently they did not identify the shipment adequately which resulted …
This was the most unprofessional moving experience I have ever had. I was given incorrect information regarding price, and the time truck would arrive. These two items are just the tip of the iceberg. After the move I wrote the local …
Hi Tracey, Thank you for contacting me regarding your recent move. I have spoken with the branch manager and I believe I can provide some clarification. - Moving companies are regulated by the state.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 47%
- Professional and courteous7 · 47%
- Careful with belongings4 · 27%
- Turned up when they said1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Lile Moving & Storage. A review can mention more than one thing.
In their own words
Excellent and efficient moving service, super friendly (Andy, Malakai, Larry and Salvador) and careful with our items.
That's great to hear! Thanks for the review, Steffi, we're glad the crews were careful with your items and helped you out during your move. … More
Andy, Larry and Tyler were great! They packed up our home in a day and a half. They were very respectful and listened to what we want left out and what needs to stay with us. Their communication was amazing! Thankful to have their help.
We’re glad to hear Andy, Larry, and Tyler were respectful, attentive, and communicated well throughout the packing process. Completing a home pack efficiently while following your instructions closely is exactly the kind of service we aim to provide. - The Lile Moving & Storage Team
Andy was Fantastic! Courteous, detailed and swift. Everything arrived on time and perfectly. We are totally delighted!
That's amazing to hear! Glad we could help you out with your move. - The Lile Moving & Storage Team
Great crew. Very professional. They were very good about asking me about certain things before they packed them that would have been a huge hassle if they had just shoved it in the box like movers often do. Very professional and friendly. Protected everything really well. Crew: Andy, Sal, Malakai, Angel
Thank you for the great feedback! We’re glad to hear the team took the time to ask questions and pack everything the right way and that attention to detail makes a big difference. Providing careful, communicative, and professional packing services is exactly what we strive for.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling8
- courteous staff7
- packing and loading4
- clear pricing3
- quotation process3
- informative truck driver2
- respectful movers2
- protection of items2
- friendly teams2
- moving process2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- superpages.comdirectory
- mapquest.comdirectory