Local Experienced Movers

DID NOT SHOW UP. On June 30, I called and booked for July 15. The owner said they had another move in the morning and could make it to my place at 2:00. On the day, I still had not had a confirmation. So I called at 9:00 am to confirm for 2:00, the owner said yes, they would be there. At 2:30, no one was there and the owner texted saying they would still be another hour as they were still at the morning job. It was 4:10 and I still heard nothing back.

Booked for 10am. That morning they told me they would be an hour late. After 2 hours they ignored my texts and calls, after 3 hours they finally arrived tired from doing a move and started the clock immediately. Didn’t start actually moving items til 45 mins later. I asked for 3 movers and I got two people moving items and someone who organized the truck. Still paid for 3. If I asked for 2 movers , would I get 1 person that moves and 1 person to organize the truck? Communication was my main issue.

I’d give negative stars if I could. These people were hired and paid to pack and move my aunt and not one proper moving box was used, expensive and valuable items went missing after they told my aunt they wanted to buy it from her. She caught them rummaging through her valuables multiple times, collectable scotch bottles were opened and consumed. Today, we went to the storage unit to take a few more items out and this is how they “properly packed and moved” for my disabled aunt.

First things that was upsetting was the lack of communication. We scheduled them for 10-10:30am, we wanted to be the first move of the day because then the movers aren’t tired. It’s now 10:30am and get a text from them saying they’ll be there at 11:00am. So we waited 11:00am rolls by and then 12:00pm. Finally at 1:20pm they show up, we called and texted from 11:00am to 1:00pm with no response. We asked for three movers, the owner said that they would have three movers for $165 an hour.

Lied about me having bed bugs. I just packed the boxes 2 days ago. They never touched my bed at all. I'm on disability and they left me hanging on the last day of the month. There was no food in the boxes. Just books. They said the apartment stunk and there was nothing to stink it up. I cleaned up the apartment prior to them coming. Now my grandpa who is in pain 24/7 has to help me move. Thanks a lot. Ps there was no bugs in the boxes.

Well I don’t normally post negative reviews often, if ever, but I feel prospective customers should be aware of a few things. I was actually taken aback seeing a number of decent reviews here but I understand why. If nothing goes wrong with the move then I suppose they are adequate movers, albeit under staffed and using wonky equipment. When they moved a heavy piece for us they severely damaged our LVP floors. When I contacted the owner she committed to meet me the next day and you know the rest.

I hired them September 27th for 10 am and finally showed up at 11:30, then she tried to charge me for 3 people and I had everything packed and disassembled so I said no 2 was enough. They got my items out with taking most items to the elevator. When arriving at destination the very quickly moved stuff to building and my neighbor holding the door told me they were very rough with belongings,so when I plugged in my flat screen TV which was less than a year old the screen was all messed ( I will include before and…

I hired Local Experience to move artificial grass to my backyard and paid Sharon cash and received a receipt for the first roll but after they moved the second roll a week later I paid cash to Sharon and then I had to run to an appointment since Sharon showed up 2 hours late. She said she would once again email my receipt but didn't. I waited two weeks for my receipt but then had to chase her this past week. She continually ignored my calls or promised me she is sending it but didn't.