Lock N Roll Storage

So my review is based around the lady with the short curly gray hair (and uhaul), who gave us a severe attitude this morning. We realize that you can’t control what U-Haul does, but you can control how you treated my fiancé when he came in to get the truck rental and your attitude that you gave us about how the truck was ready and all we had to do was check in then once you checked us and took us outside to find out.

Horrible place. The storage itself was nice and price was not bad, but if you are a college student that goes to A&M or Blinn do not go. Me and several friends have used this place and they charged us an extra month due to them forgetting that we moved out. The old lady at the front didn’t even try to understand that it was an error on their end and charged a bunch of us college students. We had no issues with paying for the months we were there but to get charged for an extra month is quite ridiculous.

The property manager is totally dishonest. We rented a space out front to sale a vehicle. She explained that the contract must be canceled in writing by the person on the contract or the contract will automatically renew. We sold the vehicle and called Nancy Deermer to ask if we could put another vehicle in the spot. She said that we still had time on our contract and that would be fine.

Horrible service. Me my husband and son went in to store his belongings for college over the summer and we moved out all his belongings to move in this past august. As we were checking out the lady started making small comments about my son’s appearances. My son has a disability with down syndrome as well as cerebal palsy so he cannot speak properly. She said, “I’m surprised he made it to college?” As if it was a question? Super rude and she even chuckled after her comment/question.

When I started leasing a spot here I was told there was no option for automatic payments, so I called in and paid every month. Stored my boat here in a spot, moved it out and canceled my lease. I let them know I was moved out and they said everything was good. Now I realize months later they’ve charged my card AUTOMATICALLY for four months of rent AFTER I moved out. To make it better they’re very selective with when they’ll pick up the phone so here I am calling a number that just doesn’t work.

DO NOT PICK UP A U-HAUL FROM HERE! I selected the contactless pickup for a U-Haul, and I was on a tight schedule. The key was not in the box (nor the truck) as it should have been, and the office had a “we’ll be right back” sign posted. I had even scheduled my pickup for when the storage center was open. I waited half an hour and no one showed; I ended up having to transfer my reservation to another location.

This is arguably the worst storage unit company in the Bryan/College Station Area. Please find yourself a place with better service and better prices. I will never be coming back here, it was a horrific experience. They will suck money from you.