Luigys Moving & Storage Inc
Moving and storage service in San Rafael, California
Google rating
4.7
Ratings counted
60
Are 1 or 2 star
6.7%Above typical
The rating breakdown
4 of the 60 ratings in Google’s published star breakdown for Luigys Moving & Storage Inc are one or two star.
Against other listings in San Rafael
5.0 percentage points higher than the middle of the 12 listings in San Rafael we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 55 | 91.7% | |
| 4 star | 1 | 1.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Luigys Moving & Storage Inc at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Luigys Moving & Storage Inc, counted by matching the words they used.
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Luigys Moving & Storage Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They were terrible. They left a mess and they stole something that was very precious to me. Something that someone gave me when I had my baby and I can’t forgive them for that. They’re awful. They left a whole lot of mess that had to clean up and I didn’t even take anything that I really wanted them to take awful just awful. I would not recommend That I’m saying
We would like to respectfully provide clarification regarding recent feedback related to the handling of belongings during the move to Cotati. Please allow us to emphasize the following: - The moving process involved multiple parties, not solely our team.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 59%
- Worked hard and fast7 · 41%
- Careful with belongings5 · 29%
- Turned up when they said4 · 24%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Luigys Moving & Storage Inc. A review can mention more than one thing.
In their own words
Great communications, fair price, very professional men, fast, efficient and careful with our belongings; could not have been more satisfied
Thanks so much for your kind words! We truly appreciate your trust in Luigys Moving & Storage. It was our pleasure to help with your move, and we're delighted to hear you were satisfied with our team's professionalism, efficiency, and care.
These guys are moving ninjas! They showed up exactly on time, wasted zero time getting started, and moved my 600-pound printer like it weighed nothing. They were incredibly fast, organized, and professional from loading to unloading. They turned what I thought would be a difficult move into one of the easiest I've ever had. I'll definitely be calling Luigys Moving again and highly recommend them to anyone looking for a smooth, stress-free move! 💪🚚
Thank you so much for your kind words and recommendation! We truly appreciate your trust in our team. It was a pleasure helping with your move, and we're glad we could make the process smooth and stress-free. We look forward to helping you again in the future!
We had a fantastic experience with Luigy’s Moving, and we just booked them for another move. We initially hired Luigy’s for a pre-move to help stage the house before putting it on the market, and they were excellent from start to finish. The initial walkthrough and estimate process was professional and thorough, and the person who came out carefully inventoried what needed to be moved and provided a detailed not-to-exceed quote. The moving team was professional, careful, friendly, fast, and very easy to work with.
We were moving out of a 2 bdrm/2 bath condo in San Francisco. We went with Luigys Moving and Storage on the recommendation of our real estate agent, and I am glad I followed his advice. The move was done in two steps. A team of 4 came on day 1 to pack everything, and they quickly went to work and expertly packed everything, taking very careful attention to some antique furniture piece. Then on the 2nd day they moved all the packed furniture, etc to the truck.
Thank you for the wonderful review, Mr. David! We’re thrilled everything went smoothly and that our team could deliver both great care and efficiency. Providing high-quality, cost-effective moves is exactly what we strive for, and it’s great to hear that reflected in your experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency13
- friendly staff9
- courteous staff7
- packing4
- care for items4
- kind movers3
- committed staff2
- reliable2
- smooth move2
- fast movers2
What the company says about itself
Taken from Luigys Moving & Storage Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“…for Over 24 Years Fully Licensed Bonded Insured At Luigy’s Moving, we’ve prou”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Company Community Service Employment Free Quote Select Page welcome to luigys moving Lu”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…have been performing professional moves since 2001 for both residential and commercial cus”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Marin County & Bay Area Movers for Over 24 Years Fully Licensed Bonded Insured At Lu”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Over 24 Years Fully Licensed Bonded Insured At Luigy’s Moving, we’ve proudly served”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Bay Area Movers for Over 24 Years Fully Licensed Bonded Insured At Luigy’s Moving, w”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory