Maple City Mini-Storage & Moving
Moving and storage service in Chatham, Ontario
Google rating
4.8
Ratings counted
167
Are 1 or 2 star
2.4%Around typical
The rating breakdown
4 of the 167 ratings in Google’s published star breakdown for Maple City Mini-Storage & Moving are one or two star.
Against other listings in Chatham
About the same as the middle of the 7 listings in Chatham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 151 | 90.4% | |
| 4 star | 11 | 6.6% | |
| 3 star | 1 | 0.6% | |
| 2 star | 1 | 0.6% | |
| 1 star | 3 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Maple City Mini-Storage & Moving at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Maple City Mini-Storage & Moving, counted by matching the words they used.
- Price rose after the quote1 · 33%
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Maple City Mini-Storage & Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The management does not want to take responsibility for damages due to mould and rust. They offered 2 months back $240.00 value while mold covered 100+years old rocking chair a microwave stand rust on my toolbox. Damages are more than $240.00
We are sorry you didn't have a good experience. We strive to give each customer great service and want customers to have a pleasant experience when storing with us.
Absolutely Horrible service. Beware Cindy and Richard. Would rather push you out the door than make their customers happy. I got helped out down the road for half the price they were trying to overcharge me with. Dont rent from this place!
We always treat our customers with the upmost respect. This customer was asked to leave as we do not tolerate rude,derogatory behaviour towards our staff. We are glad he was able to get the help he needed at another Uhaul dealer and hope that location had a positive experience.
Dirty, smelly always flooding. Garbage is always too full. The ground has pot holes everywhere. Not a great place. The upkeep is terrible. But if you need to store things you can. 2 stars for that.
It does not list a last name, so I'm unable to tell if you were our customer. Unfortunately we had a lot of rain at this time, hence all the water. All of our units are a foot off the ground to avoid any water getting into units so … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Worked hard and fast3 · 18%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Maple City Mini-Storage & Moving. A review can mention more than one thing.
In their own words
Maple City Storage and Moving is an excellent service. Their storage units are clean and accessible. Their staff is very helpful and knowledgeable. The office staff is very understanding and cooperative. Matt, who helped us unload the truck was very efficient, careful, and organised everything in the storage. He was also very polite and respectful in his dealings. I recommend their services.
Thank you for the review and for using our moving & storage services!
Great price and excellent explanation given as to how to find the location and how to use the gate and locker. Very happy.
Thank you for the review Colleen.
I highly recommend Maple City Mini Storage!! The entire process was seamless from start to finish, from booking to moving day. Jacklyn, Andrew, and Matt were amazing to work with. I love that they offer moving services alongside their mini …
Thank you Madison for the kind review!
No issues whatsoever. The Price was fair, no complaints about accessing my property and always available to call and talk to somebody if you need to. Not sure it could've gone any better. Thank you.
Thank you for leaving us a review, Glad you had a postive experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff24
- clean units9
- moving crew7
- large unit6
- locker access5
- document shredding3
- storage unit rental2
- uhaul rental2
- furniture storage2
What the company says about itself
Taken from Maple City Mini-Storage & Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…moves for the first 3 hours. Get your free estimate HERE View our moving testimonials HERE”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…and cars. We have been a U-Haul dealer since 2014, and carry a wide variety of trucks, tr”Raw text captured from the page, including any surrounding navigation.