Marshall Moving
Moving and storage service in Saint John, New Brunswick
Google rating
4.5
Ratings counted
26
Are 1 or 2 star
11.5%Above typical
The rating breakdown
3 of the 26 ratings in Google’s published star breakdown for Marshall Moving are one or two star.
Worked out from 26 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Saint John
5.2 percentage points higher than the middle of the 12 listings in Saint John we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 88.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 11.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Marshall Moving at 11.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Marshall Moving, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Marshall Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rude, ignorant, disrespectful company. I would never recommend to anyone at all. They don’t understand company service and I hope to see their company fail soon !
Sadly, my association with this company/person did not end well. He deals soley by text. After I provided him with a list of what was to be moved (and it was not a big move), he wanted to make 2 separate moves out of it because I had some items to go to the landfill. When I asked if we could talk on the phone, he flatly refused. How does someone conduct business without talking? Got the impression he didn't want my business so he didn't get it...🙃
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 53%
- Worked hard and fast7 · 47%
- Careful with belongings3 · 20%
- Turned up when they said2 · 13%
- Price matched the quote1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Marshall Moving. A review can mention more than one thing.
In their own words
I recently had the pleasure of using Marshall Movers for my apartment move, and I couldn’t be happier with the experience. From start to finish, the service was exceptional. The team arrived on time and handled all my belongings with care. They were efficient and professional, making sure everything was packed securely and transported without any damage. The movers were friendly and went above and beyond to ensure the move was as smooth as possible. One thing that stood out was their attention to detail.
I would highly recommend Trebor and Tim. Great quality service, used lots of moving blankets to ensure safety of the items we moved...Great service, good price!! 5 star service!
I have used Marshall Moving twice and both times were good experiences. They took good care of my things and were transparent with their pay structure from the onset. The individuals that did my moves were polite and easy to work with. No surprises and no nonsense - things everyone looks for when hiring movers. I would use them again and highly recommend.
Exceptional performance and service from Marshalls Moving. Polite, efficient, respectful and professional. Handling of items with care, getting the most out of your time and dollar. Highly recommended for all, especially if you’re hiring for your vulnerable family. Very modest and trustworthy owner. Family of 5.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful with belongings6
- friendly staff4
- movers3
- communication3
- punctuality2
- fair pricing2
- last minute move2
- apartment2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- canpages.cadirectory
- profilecanada.comdirectory
- yellowpages.cadirectory
- chamberofcommerce.comdirectory