Mclaughlin Transportation Systems
Mover in Nashua, New Hampshire
Google rating
3.6
Ratings counted
130
Are 1 or 2 star
30.0%Well above typical
The rating breakdown
39 of the 130 ratings in Google’s published star breakdown for Mclaughlin Transportation Systems are one or two star.
Against other listings in Nashua
22.1 percentage points higher than the middle of the 10 listings in Nashua we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 55.4% | |
| 4 star | 14 | 10.8% | |
| 3 star | 5 | 3.8% | |
| 2 star | 4 | 3.1% | |
| 1 star | 35 | 26.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mclaughlin Transportation Systems at 30.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mclaughlin Transportation Systems, counted by matching the words they used.
- Damage to belongings3 · 30%
- Crew conduct2 · 20%
- Items missing or never delivered1 · 10%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for Mclaughlin Transportation Systems. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rude service from the minute they arrived. We had multiple issues- never tried to reconcile and figure things out. Refused to put together a bed because it was “too complicated”- but they didn’t even try, OR look at the instructions and pictures that came with it. Scratched wall and floor. Called the supervisor Matt, was absolutely unpleasant and unhelpful- again, didn’t even try to reconcile the problems, just complained to me. Shocking service!!
Lisa, we aim to deliver a premier moving experience. We’re sorry to hear about this and appreciate you taking the time to share this information. We are reviewing your feedback as well as reaching to Rogers Service Group, who booked your move, for more information and have asked them to follow-up…
Used these guys for a move three years ago, but I noticed I posted for the wrong company. Do not use this company. Ever. I booked a cross country move with Mayflower and McLaughlin is the local company Mayflower contracted with. Overall, McLaughlin is by far the worst moving company I’ve ever used. Horrible in every possible way. Beginning with the move out, the movers showed up almost an hour late to the end of the two hour window they originally gave me.
We appreciate your detailed feedback and are sorry to hear about your challenging experience during your move 3 years ago. It's important to us that every aspect of your relocation is handled with care and professionalism, and we regret … More
DO NOT USE McLaughlin Transportation. I give them one star but that is only because you can not rate negative stars. The moving company had parts of shipment stolen from their warehouse, lost damaged or destroyed about $10,000 dollars …
We used McLaughlin for an interstate move last month, and while the loading and delivery crews were professional, the packing team and customer service were unacceptable. The two packers, Mike and Mike, were careless and unprofessional. They left several drawers and closets unpacked, stacked boxes directly on expensive furniture (including white chairs), and made the entire house smell like cigarettes from chain smoking throughout the day. They didn’t bring basic tools and kept asking us to borrow ours.
We're truly disheartened to hear about your recent moving experience. We strive to provide a reliable and professional service, and it seems we fell short in this instance. We take your feedback seriously and will use it to improve our … More
I’m currently contracted through this company for a military move and the experience has been the worst Ive had through 14 years. I was scheduled for a pack out on June 24th and 25th with a load on June 26th. On the 24th, only one packer showed up. On the 25th, no one showed up while I stayed at the home until 10pm with very little contact from the company. On the 26th, again one packer showed up. It is now June 30th and the house is still not finished and calls and emails to the company have gone unanswered.
Your experience is not reflective of the standards we strive to uphold, and we are committed to addressing these issues. Please reach out to Mayflower Customer Care at [phone removed] so we can work towards a resolution.
McLaughlin Transportation failed to pick-up my items on THREE separate dates. On each of these dates I was not informed the pick-up would not occur and after waiting for the crew’s arrival, was obliged to call, text, and email multiple representatives several times to obtain any information. The published office telephone numbers for McLaughlin Transportation Systems, Inc. went unanswered and no voicemails were returned.
We appreciate your feedback and understand the frustration caused by the missed pick-up dates and lack of communication. Your experience does not reflect the reliable and committed service we strive to provide. We encourage you to contact … More
Scheduled a cross country move from NH to WA. Eric Clew was great for the quote and the truck loaders were also great. Unfortunately that was the end of that. My contact Laurie Mclaughlin made zero effort in any type of communication during …
We appreciate your feedback and understand the frustration you experienced during your move. We regret the communication issues and delays you faced and our team is reviewing your concerns to make moving better for every customer we serve.
ABSOLUTE INCOMPETENCE is the best way I can describe our entire experience with McLaughlin Transportation. From coordination to execution there was no part of our moving process that was handled with the knowledge or tact of a reputable …
We appreciate your feedback and are sorry to hear about the challenges you faced during your move. Your experience does not reflect the high standards we strive to maintain. We encourage you to contact Mayflower Customer Care at [phone removed] so we can address your concerns and work towards a…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 47%
- Worked hard and fast6 · 40%
- Turned up when they said2 · 13%
- Careful with belongings2 · 13%
- Kept in touch2 · 13%
Counted across the 15 four and five star reviews we have read for Mclaughlin Transportation Systems. A review can mention more than one thing.
In their own words
During my military move we had the pleasure of working with McLaughlin Transport. They kept me informed, were punctual, worked quickly, kept the areas they walked through clean l, and were professional. I want to give a big shout out and …
We appreciate you sharing your positive experience, Anne. We value your opinion and we're thrilled to know your move went smoothly. A sincere thank you for your service, and wishing you all the best in your new surroundings!
The movers and packers from McLaughlin were incredible! They were attentive, positive, and extremely careful with all our stuff. …
We’re delighted to hear about your positive relocation experience with our team. It's wonderful to know that Frank, Nick, and Aaron provided attentive and careful service, ensuring a stress-free move. We’ll be sure to share your kind words with them and the team.
Moving in general and cross country moves especially are always extraordinarily stressful. I would, however, recommend McLaughlin Transportation for a cross country move. Yes, the packing crew badly mishandled paperwork on loading day but they actually did a really good job packing fragile items—not a single piece of glass (cup, plate, mug, etc) was broken over the course of a ~2,000 mile move.
Thank you for sharing your detailed experience with us. We understand that moving, especially cross-country, can be incredibly stressful, and we're grateful for your trust in our services. It's wonderful to hear that Lori and Eric provided … More
I was moving from a 3-bedroom house in Montana to New Hampshire. Mclaughlin Transportation Systems was responsible for the unloading part of my move. The truck arrived on time with a crew of three, and in just half a day, they efficiently moved hundreds of boxes and multiple furniture pieces across three different buildings. Their work was very professional, fast, and impressive.
We're delighted to hear that the team made your move to New Hampshire smooth and efficient. We'll be sure to share your kind words with the crew. Your trust in our services is greatly appreciated, and we're here to guide you whenever you need us. Thank you for choosing Mayflower!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- packing crew9
- friendly crew8
- military move5
- careful unloading3
- move coordination3
- fragile item packing3
- cross country moves3
- seamless process2
- initial quote2
- polite movers2
What the company says about itself
Taken from Mclaughlin Transportation Systems’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…with efficient moves every year. Since 1936, our Nashua movers have provided famili”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- bbb.orgreviews