Mini Mall Storage
Self-storage facility in Moncton, New Brunswick
Google rating
4.7
Ratings counted
208
Are 1 or 2 star
6.7%Above typical
The rating breakdown
14 of the 208 ratings in Google’s published star breakdown for Mini Mall Storage are one or two star.
Against other listings in Moncton
0.9 percentage points higher than the middle of the 14 listings in Moncton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 182 | 87.5% | |
| 4 star | 10 | 4.8% | |
| 3 star | 2 | 1.0% | |
| 2 star | 1 | 0.5% | |
| 1 star | 13 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mini Mall Storage at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mini Mall Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Mini Mall Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
There are numerous reasons to avoid this storage facility...from the obstacle of potholes, the inconvenient height of the access keypad, the unprofessional on-site staff who quickly back-peddle on processing a hassle-free refund, to the unsightly and poor condition of the storage unit itself.
We're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Unfortunately, we cannot determine you as a tenant under this name. Please contact us at [email removed] or [phone removed].
DO NOT RENT THIS PLACE!! Receptionist is a liar!! We got a promotional unit (buy 1 month get one free) and we got charged on the month we were supposed to get free. Now the lady said it wasn't a promotion when we specifically said we wanted …
Isabelle, Thank you for taking the time to leave a review. We're disappointed to hear your experience wasn't up to expectations, though it appears that your name is not listed as a tenant at any of our facilities.
They keep increasing rent, service used to be good , since it changed to mini mall service suck. They even put a lock on my unit when my rent was paid. Fix the potholes in the driveway!!!
Julien, Thanks for taking the time to leave us feedback. We are in the process of … More
3 things I considered before writing this review: 1) Second month was advertised as free. I was charged full price for month 2. …
Mathieu, we're sorry about the experience you had. Customer care is our top priority, and we are always willing to support/resolve any concerns you may be facing. Our office is manned every weekday during 9-5, and we have regular maintenance and walkthrough checks done by our property managers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 19%
- Worked hard and fast2 · 13%
- Turned up when they said1 · 6%
Counted across the 16 four and five star reviews we have read for Mini Mall Storage. A review can mention more than one thing.
In their own words
I had a great experience when looking for a storage unit here. Manas helped me and was very patient with me as I had a lot of questions. He went through everything and very professional and easy going. Place is cleaned. I got what I was looking for. The process was easy and fast. Highly recommended thank you!
Hello Rosey, Thank you for sharing your wonderful experience with us. We're thrilled to hear that Manas was able to provide you with exceptional service and that you found exactly what you needed. Your recommendation means a lot to us, and we're glad the process was smooth and efficient.
Fantastic service ! Oles, is amazing . Took care if of our our concerns promptly! We will be back
Hello, thank you for your 5-star rating! We appreciate your support and are delighted to know you had a positive experience. If there's anything else you'd like to share, we're all ears!
I used Mini Mall Storage in Moncton to store my car for a month, and the experience was great. The facility is clean, secure, and easy to access. The first month free offer was a huge bonus and made it very affordable. Special thanks to …
Hello Alen, Thank you for sharing your fantastic experience with Mini Mall Storage in Moncton! It's wonderful to know that our team provided you with friendly and professional service. Your high recommendation means a lot to us and we look forward to welcoming you back! Best regards.
This is my second time using mini mall storage. Nice storage place & good location and accessibility with good prices. Office staff are very kind, welcoming and helpful. Would recommend and will use them again…
Hello Jason, Thank you for returning to Mini Mall Storage and sharing your positive … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- safe storage6
- prompt solutions4
- reliable storage3
- clean locker3
- helpful employee3
- reachable staff3
- safety of valuables2
- dry locker2
- fast setup2
- accessible storage2
What the company says about itself
Taken from Mini Mall Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…and affordable storages Amenities 24/7 Video Surveillance Boat Storage Climate”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…a customer of Mini Mall Storage for more than 2 years. I feel my belongings are secure and pr”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- showmelocal.comdirectory