Moon Mountain Mail LLC

I should have read the recent reviews but I didn't. I called first thing on Monday morning and spoke with Skyler who was very pleasant on the phone. He suggested that I use their website to start service as he was waiting for toner to be delivered and therefore couldn't do the paperwork manually at that time. He advised me that after I completed the online process I would receive a response email from them the same day.

They don't follow up with you, return phone calls, emails, forward your mail. Run from this place as fast as you can and don't look back. First year good, second year was a complete disaster. They lost our mail as well.

I’m a full-time wheelchair user. In 2026 there is no acceptable reason to have a business that is completely inaccessible to the disabled. There is no way to enter the building without climbing multiple stairs. I had to hang out by the back door with the FedEx guy to get anyone to notice me. I frankly can’t believe the city of Quartzite allows a business to operate that is in violation of federal disability access laws. I’m a reasonable person, but being able to access your mail is really important.

You cannot communicate with these people if you are not face-to-face with them. They, like everyone else in Quartzsite, do not answer their phone. Don't bother waiting on hold, they will not answer. They do not respond to email communications. You cannot communicate with them on their website. After they've taken your money you are nothing to them. I thought I had found a place that actually cared about visitors to Quartzsite. I was wrong. They all despise the people who keep that town alive.

I have used moon Mountain for the past 2 years, always have had good service however now it has been sold. Not sure what is going on but the website has been taken over by a possible scanner so Can't get your mail forwarded because you can't get on. Did call twice the answer it "we're looking into it.". The whole purpose of this service is to get your mail sent in the winter. Now they have my mail and I can't get any service. ???????

Used this service in the past with no issue. They changed location recently, now Ive been able to receive one package so far. Ive had another package (important) be rejected and sent back TWICE, with the reason being it could not be mailed as addressed. Its the same address as the last package I had sent. There is no reason my mail should be getting rejected. Very dissatisfied with the level of service this season.

As others have said, we experienced great service while there for a very short time. Very helpful with our packages and mail. The main reason we signed up was for scanning and forwarding service which we are not receiving. We are unable to get in contact with them. No response to email, forward requests, and phone just goes to automation which never gets answered. What will happen with our mail?

Started out being a great service, but it’s gone down the toilet. Heather would get angry with me or say sarcastic things if I was picking up more than 3 packages. Was told I had to pay storage fees. I can’t pick up more than once a week due to work hours being the same as thier open hours. I’m hearing grumbling from other people who use the service.