moving masters
Moving and storage service in Auburn, Washington
Google rating
4.7
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 93.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for moving masters, counted by matching the words they used.
- Late, delayed or a no-show1 · 100%
Counted across the 1 one and two star review we have read for moving masters. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used “Moving Masters” as a packing service and I have to say this was, by far, the worst packing job I have seen. First off, they were supposed to come between 9-10, but they couldn't and switched to between 11-12 because they had to "take a friend to the airport". They then instead of arriving between 11-12, arrived late yet again, at 12:30. Basically overall being 3 and a half hours late... Absolutely unacceptable. Then to make matters worse, instead of having 3 people... which is what I paid for...
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings6 · 50%
- Worked hard and fast5 · 42%
- Professional and courteous5 · 42%
- Turned up when they said4 · 33%
- Kept in touch2 · 17%
Counted across the 12 four and five star reviews we have read for moving masters. A review can mention more than one thing.
In their own words
Excellent moving experience from start to finish. The team was professional, punctual, and handled everything with care. Communication was clear, pricing was fair, and nothing was damaged or rushed. They made a stressful move feel smooth and organized. I would definitely recommend this company to anyone looking for reliable movers
A professional and reliable company. The movers were respectful, hardworking, and careful with my belongings. Really satisfied with how everything went. Very recommended!
I had a great experience with this moving company from start to finish. The team was professional, on time, and very careful. I would definitely recommend this company to anyone looking for a reliable and trustworthy moving service.
Jordan and his team were amazing! They showed up on time, wrapped all my furniture properly, and finished earlier than expected. Will definitely call them again.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- moving company4
- careful handling3
- fast turn around2
- professional team2
- job2
- punctuality2