Eco Movers Moving & Storage Seattle Movers
Mover in Seattle, Washington
Google rating
4.8
Ratings counted
3,208
Are 1 or 2 star
3.7%Around typical
The rating breakdown
119 of the 3,208 ratings in Google’s published star breakdown for Eco Movers Moving & Storage Seattle Movers are one or two star.
Against other movers in Seattle
1.5 percentage points higher than the middle of the 21 movers in Seattle we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,993 | 93.3% | |
| 4 star | 75 | 2.3% | |
| 3 star | 21 | 0.7% | |
| 2 star | 31 | 1.0% | |
| 1 star | 88 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Eco Movers Moving & Storage Seattle Movers at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Eco Movers Moving & Storage Seattle Movers, counted by matching the words they used.
- Damage to belongings17 · 43%
- Price rose after the quote5 · 13%
- Crew conduct4 · 10%
- Items missing or never delivered3 · 8%
- Late, delayed or a no-show3 · 8%
- Stopped responding3 · 8%
- Claim or refund went nowhere1 · 3%
Counted across the 40 one and two star reviews we have read for Eco Movers Moving & Storage Seattle Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Don’t use this company to move! We chose this moving company because the salesperson assured us our furniture would remain stored on the original trucks for 3 days before delivery, minimizing handling and potential damage. We even paid extra for truck storage and additional insurance. Unfortunately, that promise turned out to be false. On delivery day, after hours of delays and poor communication, we discovered our furniture had actually been unloaded into a warehouse days earlier.
FOR WOMEN: I hired Eco Movers for a short local move and had a deeply uncomfortable and disappointing experience. The most concerning part of the move was the on-site conduct. While I was alone in the home, three male movers cornered me alone upstairs and repeatedly asked me personal questions about my relationship status, whether I planned to stay with my boyfriend, and other unrelated topics concerning my income and saying “you must be rich”.
Hello Monica, We are disappointed to see this review contains several misleading statements, and we are responding to clarify the facts. After receiving your claim, Eco Movers conducted a thorough internal review of all available information and documentation related to your move.
Update: After my initial claim was denied, my son’s bed collapsed when he slept in it. The movers assembled it in the wrong room, used the wrong tools, stripped all the screws, and ruined the frame. This was not just careless but a serious safety hazard for my child. Eco Movers offered me a token refund of one hour of service for the “inconvenience.” This is completely inadequate given the negligence and the fact that my son’s bed is now destroyed.
Hi Kelley, Eco Movers takes all concerns—including allegations of harassment—very seriously. However, since you specifically requested that we not conduct an investigation, we cannot corroborate or act on those claims.
UPDATE: They also mention there was limited space in our home which is why our bottom floor resulted in it being crammed. lol Is there a specific reason why they couldn’t take half those boxes upstairs where they belong? The response is pretty wild. If your team feels hot, let them communicate that with the people that are hiring them instead of taking it upon themselves to plug it in after not even bringing everything else upstairs.
Hello Nadeen, We're sorry to see that this was your takeaway from the move. However, because this matter was thoroughly investigated and resolved directly with you and Karina, we believe it's important to provide additional context.
The move itself was fantastic the movers were great at their job and were a pleasure to be around. After all was said and done they called their dispatcher, got the time theh finished, and gave me my final bill. I paid in cash thanked them and continued on with my life. However the next morning i get woken up by a call from this company trying to extort more money out of my.
Thank you for sharing your feedback and for highlighting the hard work of our moving crew, Troy; we’re glad the on-site experience was fantastic. However, we were concerned to hear your perspective on the follow-up from our office, as we take allegations of unprofessionalism very seriously.
This is the first one-star review I've ever left. We noticed the team left an oversided piece of artwork in our old home, so we'll need to figure out how to get that to our new place. Our moving team arrived promptly as scheduled and assured us our moving project looked "easy" and was "no problem," but after quickly loading half the truck in about 45 minutes, they reallllly slowed down. We were quoted a 4-hour minimum, and it honestly felt like the team was trying to extend beyond the 4 hour mark.
Thank you for sharing your feedback Anthony. We are truly sorry to hear your recent move experience fell short of your expectations. We would like to discuss your concerns further and make things better if at all possible. We have already sent you an email.
UPDATE Feb 13, 2017: Update: I originally posted this review here, on Google and on the Eco-Movers facebook page. Within an hour of posting, they called me to discuss my missing furniture. They suggested sending one of their guys out to my house to see if he could locate the missing items (... sure, ok). Shortly thereafter, they sent someone out. Not surprisingly, they were unable to find the furniture BECAUSE IT WAS LOST BY THEM DURING THE MOVE, HELLO.
I hired Eco Movers for a move on May 30. The move itself was handled fine, they lost 1 full-sized mirror but one thing overshadowed the experience. I had a few shots remaining in a bottle of Louis XIII cognac, MSRP $4,500, that my partner and I explicitly told the crew, twice, not to touch, because we were saving it. While we were in another room, one of the movers drank what was left and finished it off, then continued working as if nothing had happened.
Thank you for taking the time to speak with us and bringing this to our attention, Andrew. We are very sorry to hear about your experience and understand why this situation would be upsetting. Please know that we take concerns of this nature extremely seriously.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast190 · 49%
- Professional and courteous173 · 44%
- Careful with belongings82 · 21%
- Turned up when they said66 · 17%
- Kept in touch45 · 12%
- Price matched the quote4 · 1%
Counted across the 391 four and five star reviews we have read for Eco Movers Moving & Storage Seattle Movers. A review can mention more than one thing.
In their own words
Great communication, easy to manage inventory and receive documents electronically-straight forward coordination. Movers were prompt, efficient, careful with items, friendly. Came in under estimate. Would definitely use again.
Thank you for taking the time to share such a detailed review of your experience, Kelly! We are absolutely delighted to hear that you enjoyed our streamlined process, from the easy electronic document management to the straightforward coordination and clear communication.
Luis Garcia and Zumba Tibillin were absolutely outstanding movers—I can’t recommend them highly enough. They arrived exactly on time, were communicative throughout the entire process, and immediately jumped into action. They worked efficiently while still being incredibly careful with all of my belongings. They handled disassembling and reassembling furniture seamlessly, and went the extra mile to place everything exactly where I wanted it in my new space.
Thank you, Kaley, for such an incredible and detailed review! We’re so glad to hear Luis Garcia and Zumba Tibillin delivered such a smooth and stress-free experience while handling everything with care and precision—even the more challenging pieces.
I had an absolutely fantastic experience with EcoMovers and can’t recommend them enough This was my second time using Eco Movers and it was great! They were very professional and knew the complex so well it made the move out a breeze! Bryan (manager/lead), Hernán, and Robert were incredible from start to finish. They showed up on time, communicated clearly throughout the day, and worked unbelievably fast without ever being careless.
Thank you so much for the support, Kevin! We’re so glad your second move with us went just as smoothly as the first. It’s great to hear that Bryan, Hernán, and Robert were able to navigate the tricky parking and slow elevator without missing a beat.
Pablo(lead crew), Brian, Gordon, Donald & Costell were all excellent. Local move. They packed and moved our 2-person 2,000 sq ft condo (downtown area, upper level with shared elevator) to a 3,000 sq ft (2-level) single family home. Owner had pre-packed some boxes & the remainder was packed by ECO in 6-hours on Day 1 (3 guys) & the next day 9-1/2 hour & unloading & set-up (4 guys). Many heavy pieces needing protection & all arrived well. Crew was pleasant, experienced, organized & hard working.
Thank you so much for choosing Eco Movers and for taking the time to share such a detailed review, Sue! We are thrilled to hear that Pablo, Brian, Gordon, Donald, and Costell provided excellent service throughout your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff774
- careful handling262
- courteous staff189
- professional movers106
- smooth move79
- efficient movers74
- careful movers71
- quick move49
- moving large items16
- accurate estimate12
What the company says about itself
Taken from Eco Movers Moving & Storage Seattle Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“4.9 Based on 7785 reviews Request a free quote Move Type Residential (Home/Apartment)”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…at is monitored by camera and personnel 24/7/365 Conveniently located near your next”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Customer-focused, earth friendly since 2009 Eco Movers is committed to providing ex”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“026 Looking Forward Eco Movers has been serving the greater Seattle area for 17 years, and we continue to expand with locatio”Raw text captured from the page, including any surrounding navigation.