Murphy's Movers
Mover in Salinas, California
Google rating
2.9
Ratings counted
11
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 11 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 5 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 4 | 36.4% | |
| 4 star | 1 | 9.1% | |
| 3 star | 1 | 9.1% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 45.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Murphy's Movers, counted by matching the words they used.
- Items missing or never delivered2 · 67%
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Murphy's Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not very happy, just got to our new duty station. Things were mixed into boxes with random other stuff nothing made sense, lables were all for wrong things. Alot of our stuff has missing pieces or completely missing items, scratches on …
Extremely disappointed in this company. They are unethical, hostile, unprofessional, and inept. Their customer service is the worst I have seen in nearly a dozen relocations. …
The movers were supposed to take 2 days to pack my things but instead tried to fit everything into 1 day which was fine until I unpacked my boxes and found stuff shoved in random boxes. They packed my white shower curtain with my son's rock collection, and the inventory stickers were missing on a few boxes. They used my wooden kitchen table to wrap items and slid boxes across it, scratching it. I would not recommend them to anyone who cares about their belongings.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 100%
- Turned up when they said1 · 50%
- Careful with belongings1 · 50%
- Worked hard and fast1 · 50%
Counted across the 2 four and five star reviews we have read for Murphy's Movers. A review can mention more than one thing.
In their own words
We used Murphy's Movers as they were contracted by the DoD for an OCONUS PCS from Monterey, CA to Alaska. A few days before our move-out, Murphy's sent someone over to our home to take an inventory of how much stuff we had. They arrived at the time they stated they would be there, and not a minute later. It was a good first impression. On the day of the move out, Murphy's sent 3 movers: Saul, Mikey, and I don't remember the 3rd guys name (I feel so bad because all 3 guys were fantastic).
Highly professional company. They delivered my household goods after a move from outside the continental US. The movers were all highly respectful and got the job done quickly with no issues. Upon organizing the next day, I (mistakenly) …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- boxes5
- friendliness2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory