Murray and Sons Moving Co., Inc.
Mover in Howell, New Jersey
Its address is in Jackson Township, New Jersey. It appears here because Google returns it for Howell.
Google rating
4.1
Ratings counted
31
Are 1 or 2 star
22.6%Well above typical
The rating breakdown
7 of the 31 ratings in Google’s published star breakdown for Murray and Sons Moving Co., Inc. are one or two star.
Worked out from 31 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Howell
14.3 percentage points higher than the middle of the 5 movers in Howell we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 74.2% | |
| 4 star | 1 | 3.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 22.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Murray and Sons Moving Co., Inc. at 22.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Murray and Sons Moving Co., Inc., counted by matching the words they used.
- Damage to belongings1 · 14%
- Items missing or never delivered1 · 14%
Counted across the 7 one and two star reviews we have read for Murray and Sons Moving Co., Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Could not recommend these movers LESS. They did a horrible job! Several pieces of furniture arrived damaged significantly, and they took literally months to be able to spend the time to come to look at it, and were too concerned with making money from new customers to take care of ones that had problems they caused. They also couldn't be bothered to read very clear labels on boxes. Boxes marked kitchen or living room ended up in the garage!
We received the quote.The day of the moveThe price went upBy hundreds of dollarsAnd yet there was less stuff that we were originally quoted on.Because some stuff we gave awayAnd we had somebody else with a truck bring stuff down.Murry & son left stuff behind and broke12 itemsAnd stuff was missing.Do your self a favor don't use them.
Moving out of state is stressful enough so to have a company who is unresponsive and completely aloof when you call to ask questions in unacceptable. No one, including Henry or Fran (who I spoke to to move a date around) explained that moving a date 4 days would add an additional week and a half to my window of delivery. My delivery window went from one week to 2.5 weeks and Henry has no intentions of leaving NJ for yet another week.
Very odd interaction with Henry at this company. Asked for a quote and got sent an email back with all of the information written into the subject line...Told him where we were moving from/to and was looking for a quote, did not receive a quote but did receive an email with only the words "We have a minimum which is $615". Seems a little sketchy to me.
The guy that put my bed together obviously had no idea how to handle a screwdriver. He put about a dozen or so noticeable nicks in the top of my bed frame. A few will probably need wood filler because they are so deep. The owner of the …
After not showing up for an appointment the owner reached out to me several hours later and claimed he was having phone issues but texted me from that phone. I explained my husband took 1/2 day from work to be home for the estimate …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 70%
- Worked hard and fast4 · 40%
- Turned up when they said3 · 30%
- Careful with belongings3 · 30%
- Kept in touch3 · 30%
Counted across the 10 four and five star reviews we have read for Murray and Sons Moving Co., Inc.. A review can mention more than one thing.
In their own words
The move we had this past week with Murray & Sons was exceptional. Very professional, responsive & courteous! Kevin and Jason went over and beyond managing all aspects of - the packing, keeping track of parts, taking down and installing a 7ft grand piano, beds, being careful with fragile items, and making sure everything is placed properly during and before finishing. We've used different companies in the past, but this was by far the best experience with a moving company.
⭐⭐⭐⭐⭐ I can’t say enough good things about this moving company! They truly went above and beyond from start to finish. The entire team was professional, friendly, hardworking, and incredibly careful with everything. They made what could have been a very stressful day feel so much easier. They didn’t just do the job—they genuinely cared about making sure everything went smoothly. They were efficient, respectful, and willing to go the extra mile whenever something came up.
Highly recommend. Very detailed. Correspondence was simple and made my family and I feel at ease. Had a long distance move and everything was delivered exactly as planned and on time. Would use again.
When a friend recommended Murray and Sons for our mother’s move, she said, “Don’t even do any research. I’ve done it and they are the best,” and boy are we glad we did exactly that. Our 2-day move was handled by Jason, Hunter, Rob, Chad and Kevin and all were amazing. They worked non-stop and were unfailingly polite, hard-working - and funny, which on those stressful days was most welcome. Even when we hit an unpleasant and unexpected issue at the delivery end, they rolled with it and got the job done.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture4
- moving-related packing3
- polite staff3
- efficiency3
- careful3
- promptness2
- courteousness2
- packing fragile items2
- job2
- fair2
What the company says about itself
Taken from Murray and Sons Moving Co., Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“Murray and Sons Moving Company Local family-owned and operated 35 years of proven moving”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…with little to no hassle for you! Licensed to perform both intrastate and intersta”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…longings. Is Murray & Sons licensed and insured? Yes, the company is fully licensed and”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- facebook.comsocial