My Self Storage Space
Self-storage facility in Fullerton, California
Google rating
4.7
Ratings counted
304
Are 1 or 2 star
5.6%Around typical
The rating breakdown
17 of the 304 ratings in Google’s published star breakdown for My Self Storage Space are one or two star.
Against other listings in Fullerton
2.7 percentage points higher than the middle of the 7 listings in Fullerton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 254 | 83.6% | |
| 4 star | 27 | 8.9% | |
| 3 star | 6 | 2.0% | |
| 2 star | 6 | 2.0% | |
| 1 star | 11 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is My Self Storage Space at 5.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for My Self Storage Space, counted by matching the words they used.
- Crew conduct3 · 38%
Counted across the 8 one and two star reviews we have read for My Self Storage Space. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Would not recommend. Customer service is nonexistent. Everytime I use the facility it is hostile and arrogant. They waste my time all the time with ridiculous rules and smug employees. Already spoke to management and they further deflected the issue. Not customer friendly at all.
Dear Sean, I appreciate you taking time to provide our facility a review. As you and I discussed yesterday, we have a security system in place that includes individual door alarms, and logs all customers that are onsite, allowing us to monitor site activity for the safety and security of all of our…
Worst Disaster in the world. Discrimination against LGBT, They follow you around the property like a watch dog, and fully uncooperative team, and promise everything just to get you in the door. Nothing comes to fruition. Fake, Ignorant Unwelcoming.
We are sorry to hear about your negative experience. We pride ourselves on being a helpful and friendly team, and it is disappointing to hear that you did not feel that way during your visit. We strive to create a welcoming and inclusive … More
I honestly like this place, but the absolutely TERRIBLE staffing has got to be improved. They only staff one employee here for the entire day. So when you need a cart, or anything from the office, good luck! They take your driver's license …
Arya, Sorry for the late response. We have made significant improvements and directed our staff to not take lunch while someone has their DL in the office along with mandatory time clock for when they are out on property.
Terrible hours, closes at 6.., closed earlier on weekends and on holidays.. so when is anyone with a normal schedule supposed to go? Jerry had extended hours for me is why I stayed.., I paid every month with late fees and liens throughout …
Dear Judianne, thank you for taking time from your day to review our facility. We appreciate constructive criticism to allow us to provide better service to our customers. Our goal is to provide a positive storage experience, but I can see we have failed to meet your expectations.
Very upset with how the “first two months 1/2 off promo” was explained to me by two different people. You pay the first month at full price prorated then the 2nd and 3rd month are 1/2 off. I was not planning on storing my RV very long but …
Dear Garrett, thank you for your review. We appreciate all comments, including constructive criticism. I have consulted with my team to make sure we are as transparent as possible with explaining our discount program.
I rented a space and gave them my renter's insurance info. But they continued to charge me for their insurance for 7 months, and they called it a secured lease fee, which it is absolutely not. When I brought it to their attention three …
We are sorry to hear about your experience, Wendy. We apologize for any confusion or inconvenience caused by the billing issue with the insurance fees. We strive to provide excellent service and transparency to all our renters.
Adrian is the name she gave me and she said she was the assistant manager. She was very rude. She kept talking over me, I literally asked her over 7 times to stop talking over me. I was trying to make a payment yet she refused. Their …
Dear Dan, thank you for taking time from your day to review our facility. Our goal is to provide a positive storage experience, and I can see we did not meet your or our expectation. I would like to discuss this incident in greater detail in hopes of changing the narrative.
Beware this location deducts your account automatically despite declining to auto deduct. Arlene is very unprofessional and rude.They also raise prices without notifying their clients.
Hi Kevin, we're sorry to hear about your experience. We strive to provide transparency and excellent service to all our clients. We apologize for any confusion with the automatic deductions and price changes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 29%
- Price matched the quote2 · 12%
- Worked hard and fast2 · 12%
Counted across the 17 four and five star reviews we have read for My Self Storage Space. A review can mention more than one thing.
In their own words
Greg was incredibly helpful, kind, and professional. He took care of everything I needed quickly and efficiently, making the whole process smooth and stress-free. He was attentive, knowledgeable, and went above and beyond to ensure all my needs were met. I truly appreciate his excellent service.
Thank you, Seunghyeh! We're glad to hear that Greg provided you with such helpful and professional service. Your appreciation means a lot to us, and we're here to assist you anytime!
I am a long time tenant of over five years, and the staff have always helped me keep my things, safe and secure. Fair price for the amount of space available. Arlene is hands-down, the most cheerful and helpful employee, who really cares about each tenant and does her best to work with everyone in a way that makes it easy and cost-effective.
Thank you, Jessica, for your wonderful review! We truly appreciate your loyalty over the years and are glad to hear that our staff, especially Arlene, has made your experience positive and supportive. Your feedback means a lot to us!
Greg was fantastic! He made the entire process of renting a unit at My Self Storage in Fullerton so smooth and stress-free. From the moment I walked in, he was friendly, patient, and went out of his way to help. He walked me through signing up, showed me available units, helped me get settled in mine, and even took the time to give me a tour of the facility. When I didn’t have my keys with me, he lent me a set without hesitation.
Thank you, Steven! We're so glad to hear about your positive experience with Greg. His dedication to providing excellent service and making everyone feel welcome, especially your son, truly makes a difference. We appreciate your recommendation and hope to see you again soon!
Arlene is a great person to work with. She informed us of many amenities on site and actually helped us with moving from public storage to her facility. My wife and I would strongly recommend moving to myself storage space. Very clean kept facility and friendly staff.
Thank you, Danny! We're glad to hear that Arlene provided such excellent support during your move. It's great to know you found our facility clean and our staff friendly. We appreciate your recommendation!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff6
- clean environment6
- clean storage unit4
- fast process4
- temperature controlled storage4
- clear instructions3
- new facility3
- air conditioning3
- secure facility2
- gate hours2