MyWay Mobile Storage of St. Louis
Moving and storage service in Florissant, Missouri
Its address is in Hazelwood, Missouri. It appears here because Google returns it for Florissant.
Google rating
4.4
Ratings counted
21
Are 1 or 2 star
14.3%Above typical
The rating breakdown
3 of the 21 ratings in Google’s published star breakdown for MyWay Mobile Storage of St. Louis are one or two star.
Worked out from 21 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Florissant
5.2 percentage points higher than the middle of the 8 listings in Florissant we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 17 | 81.0% | |
| 4 star | 1 | 4.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 14.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MyWay Mobile Storage of St. Louis at 14.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MyWay Mobile Storage of St. Louis, counted by matching the words they used.
- Items missing or never delivered2 · 67%
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for MyWay Mobile Storage of St. Louis. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
⚠️ BEWARE – DO NOT USE THIS SERVICE! ⚠️ I have been storing my belongings with MyWay since 2010 and paid storage fees automatically every month for over a decade (about $10,000 total). I never needed access until recently. When I requested weekend appointments on three separate occasions, my unit was never brought out as promised. After speaking with a warehouse manager, I was told my unit was likely lost during their warehouse relocation. How does an entire storage pod go missing?!
Thank you for bringing this to our attention. We take situations like this very seriously, and we sincerely apologize for the distress and inconvenience you've experienced. Please know that your concerns have been escalated and sent to our … More
Over $1000 worth of stuff was stolen out of my unit. The unit that was delivered to me was not the unit I originally purchased. The lock was not on the unit when it was delivered to me which probably caused my things to be stolen in the first place . I have had to file a report with the Hazelwood police department & the BBB due to the lack of sympathy. All of my kids shoes were stolen and caused us to start all over. My designer bag was also stolen. I wouldn’t recommend them to a homeless person for shelter.
Janay, we appreciate that you’ve trusted MyWay Mobile Storage of St. Louis as a customer twice over the last several years. We are disappointed that you feel your belongings were removed from your container while it was in our storage … More
I'd be very curious after all of these reviews if it's under new management. I canceled my storage contract in mid November (receipt and all) and not only am I still being billed, I keep getting the run around about the delivery of my units...
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Turned up when they said1 · 6%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for MyWay Mobile Storage of St. Louis. A review can mention more than one thing.
In their own words
The owners and staff at MyWay in St Louis are extremely professional, knowledgeable, and responsive. Our move was unpredictable and required several changes, including adding and subtracting pods, and accessing pods over several days' time. …
Thank you for letting MyWay Mobile Storage of St. Louis help you with your moving and storage needs. We appreciate the feedback. We hope that you will refer us to your friends and family in the future.
I was extremely pleased with MyWay Mobile Storage. Each department was professional, pleasant and very helpful. Great price and service. I definitely recommend using MyWay
Thank you for letting MyWay Mobile Storage of St. Louis help you with your moving and storage needs. We appreciate the feedback. We hope that you will refer us to your friends and family in the future.
Great experience always on time. Very clean, very professional And very reasonable. If I have to move again I will definitely use my way again.
Thank you for taking the time to leave a review, Doug. We appreciate the positive feedback.
Positives: Professionalism, accountability, courteous, Responsiveness Everything with this company was fine up until I had my units delivered. While going through my pods I noticed one of them did not belong to me and that my my unit is missing. I called and spoke with a manager who then advised me that one of my units(the one missing) had been dropped by a previous employee and my unit had been damaged. I was then advised that my items were placed into another pod but they where not sure where it was.
Hi Ivana, Thank you for taking the time to review your experience with us. We do apologize for the mix up and we are happy that Tami was able to resolve the issue for you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing6
- units6
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory