National Storage
Self-storage facility in Canton, Michigan
Its address is in Canton Township, Michigan. It appears here because Google returns it for Canton.
Google rating
4.8
Ratings counted
222
Are 1 or 2 star
3.2%Around typical
The rating breakdown
7 of the 222 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Canton
5.9 percentage points lower than the middle of the 5 listings in Canton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 199 | 89.6% | |
| 4 star | 12 | 5.4% | |
| 3 star | 4 | 1.8% | |
| 2 star | 3 | 1.4% | |
| 1 star | 4 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Items missing or never delivered1 · 14%
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Negative stars terrible company policy. This place is in the business of theft. They claimed they would work with me so I could pay my unit down after I lost my job. Things were really hard but they're company policy is to not let you split paymentas so instead of being able to make any sort of progress towards not loosing my unit by being able to pay when I could. I lost it. An they wouldn't even tell me the site they auctioned my belongings on too! so I could try to buy back the irreplaceable things.
We appreciate your feedback, Hallie. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
The people were nice but our storage unit was a disaster. The insulation was falling off onto our items we had stored and when I asked several times if it could be fixed I was told no but we can give you a blanket to throw over your things. NOT ACCEPTABLE!! When we left we had so much insulation everywhere it was disgusting! At least they fixed the garage doors so you could pull them without getting hernia.
We appreciate your feedback, Katherine. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
I went to my unit and the garage door had been replaced, and yes it is great, however the unit was opened when I was not there, they had put their own lock on, I did get a key, and there is dirt, debris, and dust everywhere in my unit. My stuff had been moved around. Not happy.
Hello Randy, we strive to give our customers 5* service at National Storage Centers - Canton Joy Road. When you have a chance, can you stop by our office or give us a call to talk about your experience?
I had a bad infestation problem. Mouse feces all in my unit. When i went to get my Christmas items unpacked for my kids decorations, it was a lot of feces in there and i became discussed again. Insurance gave me $400 but that does not cover …
We appreciate your feedback, Taleesha. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Storage was terrible, I was locked out my storage for days because they placed an additional lock on the wrong storage unit. And they did nothing to help me, Never again.
Hi, Damon. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage Centers and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
Raised rent on me. Im paying way more than the advertised amount online. And im not talking about the half off for the first month or anythings. I feel like a 100% scam
We understand your concerns about pricing. Please call us at ([phone removed] to discuss your specific situation and review your rental agreement details.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 42%
- Worked hard and fast3 · 16%
- Careful with belongings1 · 5%
Counted across the 19 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Amazing, efficient, and accommodating services. Lynnette, (The site manager) is refreshingly professional. Thank you for the seamless and pleasant experience.
Hi, Keni. We are thrilled to learn that you had a positive experience with us!
Absolutely no problems. I had items stored for four years and there was no leaking or moisture. No damage to any items. Great experience!
Hi, Carrie. Thank you so much for leaving us a stellar review!
***UPDATE*** May 2026 I was able to completely move out of my unit this month. And getting help to complete my move out was a lot easier this time. Even though I finished during the Memorial Holiday Weekend. I will recommend this storage for someone who is storing short term. It gets too expensive otherwise. They've also done some upgrades to the property which helps. The down fall is the units are not climate control. You'll need DampRid and check on your stuff from time to time if you have things you care about.
Hi, Randi. Thanks for taking the time to share your positive experience. We truly appreciate it!
Great experience! Lyndsey was awesome! She was friendly and professional and set me up with a great storage unit. I accidentally reserved storage units at two different locations, and she fixed it on the spot with a phone call. The entire process was easy, stress free, and I was able to move my belongings in that day. Thank you!
Hi, Dashcat74. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- nice property11
- clean units10
- friendly atmosphere6
- affordable4
- customer focused3
- rental process3
- online booking3
- car storage2
- fees2
- online payment2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews