StorRoom Self Storage
Moving and storage service in Canton, Michigan
Its address is in Canton Township, Michigan. It appears here because Google returns it for Canton.
Google rating
4.5
Ratings counted
352
Are 1 or 2 star
9.1%Above typical
The rating breakdown
32 of the 352 ratings in Google’s published star breakdown for StorRoom Self Storage are one or two star.
Against other listings in Canton
About the same as the middle of the 5 listings in Canton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 286 | 81.3% | |
| 4 star | 24 | 6.8% | |
| 3 star | 10 | 2.8% | |
| 2 star | 9 | 2.6% | |
| 1 star | 23 | 6.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorRoom Self Storage at 9.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorRoom Self Storage, counted by matching the words they used.
- Crew conduct4 · 50%
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for StorRoom Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rude and unprofessional. My girlfriend had rented a Uhaul from them at the time slot of 5:30. We arrived at the uhaul building to grab key for uhaul at around 5:20, only to find that the door to the main office is locked with a note on the door saying "Sorry, we stepped out for a moment". 10 minutes go by. No one has arrived, meanwhile my girlfriend is calling whoever sets up the rentals and the person isn't answering.
I rented a truck from the Storroom a week ago on. Friday at 5:00 and returned it at 2:00 pm the next day. They charged me for two days of rental, mileage and insurance!!! This is horrible customer service. You have lost my business and anyone I know. I was a loyal customer to you guys in the past. I’m not sure what changed around there but whatever it is, it’s not good. I will be contacting U-Haul directly as well.
Larry, we appreciate your loyalty over the years and thank you for being a customer of The StorRoom. As a U-Haul rental dealership, all U-Haul transactions are governed by U-Haul policies. If a truck is returned past the scheduled time of … More
The move in was shaky, the door needs to be updated , the young lady Melody stated she checked the door before my move in, later that evening door would not come up . As the door was broken rodents were entering into the storage space. I moved out on 12/26 I been unpacking a finding dead mice through out my bags and boxes . I pray I brought nothing to my new home. The doors needs to be updated .
Hi, Lilresa. At StorRoom Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
Don't rent........ renter beware ......Very pricey. Management is rude and doesn't care about there customers. Told them I was moving out and why there response was glad to see you go. Units leak causing stuff to be moldy. Maintenance is horrible. Found a much cheaper unit behind home Depot in Dearborn heights. Saving $150 a month for same size unit and so far very friendly.
We appreciate your feedback, Qs. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Sophia was very helpful in finding me the right size unit...as well as easy acces last year This year Nicole was very rude and unaccommodating. I never raised my voice or swore I told her this is horrible customer service and she still gave me the bird as I left.
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience!
Rental n set up went well. Nice place but trying to comunicate by phone is very hard to reach these people. After I moved out at 11:00 the lady says she will send my recipt by e mail shortly when she makes her rounds. After calling from …
Hi, Wendell. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at StorRoom Self Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
20/10 would not recommend!!! I went to get a unit back in December & Nicole texted my soon to be step dad who cheated on his wife w her that I was getting a unit which is against the law! Yesterday while at my mom’s house for a little bit …
We appreciate your feedback, Shyla. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Decent facility for the price. Some staff are friendly, but the property manager Nicole is fake, insensitive, and rude. She seems nice on the surface but is quickly disrespectful and unprofessional when someone questions something. I …
Hi, Don. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at StorRoom Self Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for StorRoom Self Storage. A review can mention more than one thing.
In their own words
Called over the phone inquired about upgrading to a larger space. Melanie answered my questions directly and without pressure. When I arrived to rent unit, Melanie again assisted me with answering questions and getting me leased and on my way. I always appreciate direct and fast service. Units are clean and easily accessible.
Hi, Dhseventspot. We appreciate the kind words and are glad we could provide you with a positive experience!
I have over 20 years of Customer Service and Client Relations experienced. I would not waste my time if my words weren't true right now. Jessica has what it takes. Her vibe was strong. Very professional and helpful.
Hi, Johnnie. Thanks for taking the time to share your positive experience. We truly appreciate it!
I had the best experience with StorRoom Storage. I had to store my mustang for the remainder of the year. Their property management team is awesome. They called to notify me that my car cover came off and it felt like they truly cared. I recommend 100%
Hi, Tonio. We appreciate the kind words and are glad we could provide you with a positive experience!
Melanie was great . She answered all our questions made us feel like it was the right place for us. She was very thorough professional and very personable. She is the reason we rented.
Hi, Matt. We are thrilled to learn that you had a positive experience with us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff29
- clear explanations6
- clean property4
- invoicing3
- low rates2
- pleasant manager2
- easy rental2
- online rental2
- value for money2
- secure facility2
What the company says about itself
Taken from StorRoom Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“” Johnnie Ballard on 06/30/2026 I have over 20 years of Customer Service and Client Relation”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- nextdoor.comsocial
- yellowpages.comdirectory
- mapquest.comdirectory