National Storage
Self-storage facility at 540 S Telegraph Rd in Pontiac, Michigan
Google rating
4.6
Ratings counted
251
Are 1 or 2 star
6.4%Above typical
Google carries another listing under this name in Pontiac. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
16 of the 251 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Pontiac
About the same as the middle of the 3 listings in Pontiac we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 212 | 84.5% | |
| 4 star | 18 | 7.2% | |
| 3 star | 5 | 2.0% | |
| 2 star | 4 | 1.6% | |
| 1 star | 12 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 6.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Crew conduct4 · 40%
- Damage to belongings2 · 20%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Finally got someone on the phone after days of calling and was treated very rudely by the property manager. Units have been BROKEN into at this facility and the management is trying to cover it up. I would not recommend storing anything here. Manager told me nothing but lies and was very rude and defensive about everything. Definitely would not trust her with my stored items. Find storage elsewhere.
I dislike this I won a storage unit there called and the manager or whatever adv that she was leaving okay no problem but advise someone else would be there and I called at 3 and 4:30 no response at both locations how am I supposed to claim my winning if no one will be available for me to do so this company is on my do not auction from list now
Hi, Willie. At National Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
Purchased a unit off of Storage Treasures and have a set time to clean it out by. Drive 45 mins to empty it out only to just sit here at the front gate for an hour plus! And yet, the manager or no one ever showed to direct me to my unit I had purchased. Pretty disappointed not having someone on site when you clearly should be open. Wasted gas, time and money today.
Hi, Brian. At National Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
It is very unprofessional to address a customer in public regarding payments or business affairs concerning National Storage outside of business hours. Especially when the payment was sent from a client to an attorney. By the way both parties are lawyers.
Hi, Alexis. At National Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
STAY AWAY!!!! Check this out. Friday night I reserved a unit online that process was the smoothest part of the transaction. My wife went in on Saturday and had to switch every thing into her name because even though I called that morning to …
My unit is flooded. No one is coming in till Monday and I have lost thousands of dollars worth of things. This is my second time having to deal with national and their inability to have personnel on site or available by phone.
We appreciate your feedback, Patricia. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Prices are continually increasing seems like every 6 months. All they offer is moving to a smaller unit, which I’ve already done. My payments are back up to where they were in the bigger unit!
Hi, Tonya. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
Would NOT Recommend Storing Here. Units Were Broken Into and No Notice Was Given. Manager Tried To Cover It Up & Was Very Rude and Dismissive On The Phone. Find Storage Elsewhere.
Hi, Jesse. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
- Price matched the quote1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
My experience was very good! Receptionist was truly polite and processed me within minutes. Explaining everything I needed to know. Units are wide so I dont have to bury my belongings in case I need something back out. First month free and a modest processing fee plus insurance required. I'm satisfied!
Hi, Kevin. Thank you so much for leaving us a stellar review!
Experience was great my sisters face is on here instead of mind cause I used her phone while mines was charging. Your tenant Beatrice McKinney everything went smooth staff is the Best for a great and reasonable price. I’m Happy I recommend them to others.
Hi, Belinda. Thanks for taking the time to share your positive experience. We truly appreciate it!
I had the pleasure of using your storage facility for 9 months and I never had an issue getting in or out. I also never had problems with communication with your staff. Thank you so very much for the service that you provided 😊 …
Hi, Theresa. We are thrilled to learn that you had a positive experience with us!
Went in with my mother to rent a unit for her, she’s coming to stay with me, Ashley was absolutely phenomenal with my mom! I usually go in, people get a little irritated she is just older and understand very little modern technology, but …
Hi, Jo. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting process4
- safe facility4
- easy storage3
- online rental3
- effortless process2
- uhaul rental2
- rental unit2
- storage unit size2
- closing process2
- clean building2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory